--- description: ¿Qué piensan los usuarios de Canny? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Canny gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Canny - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Herramientas para medir la satisfacción del cliente](/directory/30541/customer-satisfaction/software) > [Canny](/software/161103/canny) # Canny Canonical: https://www.capterra.cl/software/161103/canny Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.cl/software/161103/canny?page=2) > Canny es una herramienta de comentarios de los usuarios creada para abarcar todo el ciclo de los comentarios. > > Veredicto: 77 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Canny? Solución basada en la nube que ayuda a empresas de todos los tamaños a recopilar, analizar, priorizar y supervisar los comentarios de los usuarios para tomar decisiones de producto fundamentadas. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 77 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Canny - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: US$0,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - Alertas y notificaciones - Clasificación de ideas - Discussions/Forums - Gestión de comentarios - Gestión de ideas - Gestión de proyectos - Gestión de recursos - Herramientas de colaboración - Hoja de ruta del producto - Ideation - Nomenclaturas - Priorización - Recopilación de datos multicanal - Segmentación de clientes - Seguimiento de estado - Third-Party Integrations ## Integraciones (en total: 15) - Asana - ClickUp - Discord - GitHub - Google Chrome - HubSpot CRM - Intercom - Jira - Microsoft Entra ID - Microsoft Teams - Okta - OneLogin - Segment - Slack - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Herramientas para medir la satisfacción del cliente](https://www.capterra.cl/directory/30541/customer-satisfaction/software) ## Categorías relacionadas - [Herramientas para medir la satisfacción del cliente](https://www.capterra.cl/directory/30541/customer-satisfaction/software) - [Software de gestión de proyectos sin fines de lucro](https://www.capterra.cl/directory/32439/project-management-software-for-nonprofits/software) - [Software de administración de ideas](https://www.capterra.cl/directory/10027/idea-management/software) - [Software de gestión de experiencia del cliente](https://www.capterra.cl/directory/30671/customer-experience/software) - [Software para roadmap de producto](https://www.capterra.cl/directory/30864/product-roadmap/software) ## Alternativas 1. 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[Intercom](https://www.capterra.cl/software/134347/intercom) — 4.5/5 (1133 reviews) ## Opiniones ### "Great aid in transparency, could have better analytics" — 4.0/5 > **Ivonne** | *3 de julio de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I like that it has helped us to bring transparency to where we receive our feature requests and how we manage them. > > **Puntos en contra**: It would be great if it had more seats available for owners of the boards, and also the dashboard could be better and automatically analyzed with AI. > > The tool is fairly simple to use but the reporting side of it could be better since we would love to generate insights from the requests we get ----- ### "Canny makes it easy" — 5.0/5 > **Usuario verificado** | *20 de diciembre de 2025* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It makes it really easy to listen to customer feedback and requests without having all the noise of email. > > **Puntos en contra**: I wish there were more integration options and AI capabilities to summarize the most requested features. > > Pretty happy with Canny on every company I've worked on. Skipping emails + customer interviews is a huge plus for productivity. ----- ### "Depth of features helping us unlike more as a team" — 5.0/5 > **Taylor** | *24 de febrero de 2026* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We're in the early onboarding stages, but so far I appreciate the UX, the capabilities, and the team itself. We're switching from another vendor because the functionality is deeper, it's cheaper, the API is more open, and it fits our workflows better. I really like the Auto Pilot feature. It's helping me passively collect feature requests from Gong calls that we'd otherwise have missed or manually had to add. Even during the trial/POC, they were incredibly responsive and helpful. I had a few very specific requirements, and they were there to answer all of my questions. > > **Puntos en contra**: So far, nothing really comes to mind. Since I have to fill out this field, learning the UI is a bit of a learning curve, but that's because they're in a transition period right now. > > Positive. As I said, the tool is strong, and the team has been communicative, responsive, and helpful. Can't ask for anything else from a vendor really ----- ### "Finally a feedback tool that stays out of the way, but gets everything done\!" — 5.0/5 > **Usuario verificado** | *5 de noviembre de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: No nonsense\! Does the best job at closing the feedback loop out of any other tool in a lightweight, transparent way. Been pushing my team to use Canny for 2-3 years now and we're finally making the switch and in the process of upgrading to a paid account. But the move to Canny has already drastically simplified how we can collect, clean, and organize feedback. It’s the most intuitive tool out there for pure PMs - minimal, but powerful\! > > **Puntos en contra**: While Canny is great for feedback collection and prioritization, it’s not as deep on advanced product planning and internal roadmapping as our previous tool was. A gantt view would be great to have visibility for at least the upcoming quarter. The pricing model is quite flexible and inexpensive to be honest but the price jump from pro to business plan is huge. The total seat count at Pro plan is hard-capped at 10 users which feels like a big compromise because buying one more seat means having to switch to a business plan, which doesn't justify at all. > > The transition from Productboard to Canny was challenging but Canny's flexible tagging structure made it way smoother than expected. We migrated all historical insights and kicked off with a clean slate and taxonomy going forward. Canny’s structure encourages consistent tagging, feedback hygiene, and better prioritization discussions. Autopilot is magic\! The biggest difference I've noticed is there is almost no process overhead which is essential in a past moving team. ----- ### "Weiwei's Feedback" — 4.0/5 > **Weiwei** | *31 de marzo de 2026* | Entretenimiento | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Very easy to setup Easy and simple for users Categorization input at user input window is very good to let user categarize from beginning. > > **Puntos en contra**: Upload feature is not very friendly, it limits data to 5 fields only Uploaded data doesn't allow AI to merge similar feedback Why use Fibonacci sequence measure effect level? 1-10 will be more straightforward. Not so easy to access customer service without providing phone number. > > First impression is very easy to use. But I still spent quite a lot of time to upload the data in order to maintain all the necessary information. Though it says I can use API, as non-programming background person, it's difficult to figure out. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.cl/software/161103/canny?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/161103/canny) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados