--- description: ¿Qué piensan los usuarios de Dovetail? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Dovetail gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dovetail - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de análisis de datos cualitativos](/directory/31297/qualitative-data-analysis/software) > [Dovetail](/software/174077/dovetail) # Dovetail Canonical: https://www.capterra.cl/software/174077/dovetail Página: 1 de 5\ Siguiente: [Página siguiente](https://www.capterra.cl/software/174077/dovetail?page=2) > Agiliza la investigación de los usuarios y decide qué hacer a continuación con Dovetail, el excelente software de investigación de usuarios en la nube. > > Veredicto: 97 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Dovetail? Empresas de productos/servicios, agencias de diseño/investigación, instituciones académicas y organizaciones gubernamentales. Los clientes actuales incluyen Arm, Atlassian, BCG, Deloitte, Ocado, Thoughtworks y Uniqa. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 97 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Dovetail Research - **Ubicación**: Sydney, Australia - **Constitución**: 2017 ## Contexto comercial - **Precio inicial**: US$0,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México ## Funciones - Anotaciones - Análisis de búsquedas de usuarios - Análisis de texto - Encuestas y comentarios - Gestión de comentarios - Gestión de flujos de trabajo - Gestión de los comentarios negativos - Herramientas de colaboración - Hoja de ruta del producto - Importación y exportación de datos - Panel de comunicaciones - Priorización - Recopilación de datos multicanal - Tests de usabilidad - Visualización de datos ## Integraciones (en total: 31) - Aha\! - Airtable - Asana - CMNTY Platform - Canny - Delighted - Dropbox Business - Evernote Teams - Feefo - Freshdesk - GitHub - Gmail - Google Analytics 360 - Google Forms - Help Scout … y 16 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de análisis de datos cualitativos](https://www.capterra.cl/directory/31297/qualitative-data-analysis/software) ## Categorías relacionadas - [Software de análisis de datos cualitativos](https://www.capterra.cl/directory/31297/qualitative-data-analysis/software) - [Software de experiencia del usuario (UX)](https://www.capterra.cl/directory/31036/ux/software) - [Herramientas para pruebas de usabilidad](https://www.capterra.cl/directory/32295/user-testing/software) - [Software de gestión de experiencia del cliente](https://www.capterra.cl/directory/30671/customer-experience/software) - [Herramientas para estudios de mercado](https://www.capterra.cl/directory/10041/market-research/software) ## Alternativas 1. [Lucky Orange](https://www.capterra.cl/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Adobe XD](https://www.capterra.cl/software/168423/adobe-xd) — 4.5/5 (1087 reviews) 3. [Survicate](https://www.capterra.cl/software/132914/survicate) — 4.6/5 (99 reviews) 4. [Hotjar](https://www.capterra.cl/software/163516/hotjar) — 4.6/5 (539 reviews) 5. [UserWay Accessibility Widget](https://www.capterra.cl/software/218549/userway) — 4.9/5 (328 reviews) ## Opiniones ### "Good platform for qualitative research" — 5.0/5 > **Camila** | *14 de octubre de 2024* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Dovetail is an easy-to-use platform for qualitative research. What we like most about the tool is that it has reduced our hours spent analyzing interviews, through its transcription tools, content tags, AI to summarize ideas. It has also facilitated the process of managing content, making it easier to organize and find. > > **Puntos en contra**: There have been a lot of changes to the platform recently, which has made it difficult for us to adapt to them. Also, the "Insights" tool is still a bit complex to use. > > Overall it is a very good experience, with a tool that has made our processes much more efficient. ----- ### "The Ultimate Solution for Data-Driven Research Teams\!" — 5.0/5 > **Daniel** | *14 de octubre de 2024* | Seguridad informática y de redes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I'm excited to share my experience with Dovetail\! This user research data repository is constantly evolving, and the enhancements—especially with the addition of AI—truly elevate the experience\! It’s clear that the team genuinely cares about making data manipulation easier with every update. > > **Puntos en contra**: For those storing research data in places like Figma the migration of old insights is slow and manual. > > Importing data from CSV files and video recordings is incredibly straightforward, making our workflow so much smoother. My team and I are absolutely loving our journey with Dovetail, and we can't wait to explore all the amazing features it has to offer\! ----- ### "The leading UXR qualitative analysis tool" — 5.0/5 > **Emi** | *30 de octubre de 2024* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The best part about Dovetail is how seamlessly I can curate and share user insights with stakeholders. No video editing, no downloading and uploading of video clips. I just pop the most interesting moments into my reports, into Slack (with integration support), into comments, and there they are. I'm using Dovetail for multiple hours every day. They provide a wide set of tools to look at your interview data (and now also surveys, NPS, tickets, etc), and synthesize it from a birds eye view. If you're trying to build a dynamic, ever growing repository, Magic Search is a gamechanger for finding what you need amidst the reams of data. It's largely stakeholder friendly and has definitely made some jaws drop when I've shown them how to use it. Finally, the Dovetail team itself is exceptionally responsive to feedback and has built a lovely community of research-minded folks. It's very clear that they're building based on what we're saying, and they take suggestions very seriously > > **Puntos en contra**: Pricing. Some of the features (workspace tag boards namely) that we leaned on in previous years on a Team plan (legacy) got locked behind their Business plan. It was a near 4x leap in costs to maintain parity with what we had before to maintain our existing repository structure. They've been developing many new AI-powered features that are recouping some of that value, but those are available on ALL paid plans, so it feels a bit hard to justify the shift (or at least it stung dearly as an existing customer). As a tool, Dovetail definitely has some learning curves. Stakeholders usually need significant hand-holding to learn how to leverage the tool, both as a viewer or a contributor. > > Dovetail streamlines working with qualitative data. It automates transcription. It now even has automatic meeting import. It suggests highlights. It has AI analysis tools. All of the raw data is flexible and can be arranged into interactive reports (insights) for quick building, and engaging content. This means I'm not spending time editing video clips, downloading and uploading things, or tabbing through all the interviews separately to find themes. I can look at the themes, tags, and interesting quotes from a birds eye view to catch patterns. I've built out a robust repository in Dovetail, and it's been a godsend for answering the question of "what do we know about X". Previous research is just a few clicks away instead of trying to remember what dusty archive it was stored in. Because I use a global taxonomy, I also can leverage that, filters, and magic search to get to some very nuanced questions. ----- ### "Worthless pile of junk" — 1.0/5 > **Andrew** | *9 de mayo de 2023* | Marketing y publicidad | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Transcriptions. Oh, and they had a clean salesy website with no substance or value after that (an empty promise). > > **Puntos en contra**: - Charts are impossible to use- Terrible data visualizations- Worthless help articles- Clueless support > > I spent 8+ hours "tagging" nearly 20 research interviews, come to find out I can't generate any meaningful reports with the data I just transcribed and tagged.No easy way to show who answered what, let alone calculate percentages or totals (used Google Sheets for this instead).In all, an entire waste of time and money.Stick to Google Spreadsheets and save the time and headache\! ----- ### "Dovetail's Customization & Variety of Tools Makes it an Excellent "Research Partner"" — 5.0/5 > **Usuario verificado** | *17 de octubre de 2024* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I have utilized Dovetail at two distinct organizations, assisting with the implementation of the tool in both instances. I am consistently impressed by Dovetail's dynamic personalization features, especially its customizable folder hierarchy and project permissions. When introducing teammates to Dovetail for the first time, I highlight the platform's capability as a "one-top-shop" solution for all research needs and workflows. > > **Puntos en contra**: I appreciate Dovetail for its commitment to continuously improving its features while actively incorporating real user feedback to evolve the platform. Our customer service representative consistently addresses our concerns and feature requests with thoroughness and is prompt in providing us with the necessary answers. There is nothing in particular that I dislike about Dovetail - rather, I have a list of "Even Better Ifs" that would enhance my usage of the platform, which I've been able to easily submit to the Dovetail team. ----- Página: 1 de 5\ Siguiente: [Página siguiente](https://www.capterra.cl/software/174077/dovetail?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/174077/dovetail) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados