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Zanda (formerly Power Diary)
¿Qué es Zanda (formerly Power Diary)?
Power Diary es el software de gestión de consultas online en el que confían más de 26 000 profesionales. Incluye gestión de calendario, recordatorios de citas (SMS y correo electrónico), plantillas de notas de tratamiento, facturación a clientes, reservas online, chat por SMS bidireccional y mucho más.
Los clientes van desde profesionales independientes hasta consultas grandes de múltiples ubicaciones y son generalmente fisioterapeutas, psicólogos, fonoaudiólogos, podólogos, masoterapeutas, naturópatas, osteópatas, quiroprácticos o asesores, etc.
¿Quién usa Zanda (formerly Power Diary)?
Desde profesionales independientes hasta consultas grandes de múltiples ubicaciones, incluidos fisioterapeutas, psicólogos, fonoaudiólogos, podólogos, masajistas, quiroprácticos y otros especialistas en salud.
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Zanda (formerly Power Diary)
Opinones de Zanda (formerly Power Diary)

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Power Diary Is An Amazing Comprehensive EMR
Comentarios: Power Diary solves multiple problems for me by offering an All-In-One type EMR platform that allows me to document, track my invoices, communicate with clients, manage my schedule, and pay attention to my reports.
Puntos a favor:
Power Diary offers LOTS for features: built-in CRM for email & SMS marketing, appointment reminders, and client correspondence; HIPAA compliant EMR for SOAP notes; customizable templates for SOAP notes and intake/consent forms; the flexibility to create your own SOAP notes and forms; automatic invoices generated when appointments are created; easy scheduling in-person & online through a client portal; capability of clients to pay in advance when they schedule online; Stripe integration with payment processing; reporting for KPIs to understand practice management; ability to create session packages; ability to create 1-on-1 sessions or group classes
Contras:
1-way sync with Google calendar - 2-way sync would be much better so that the calendars could fully communicate
Respuesta de Zanda
hace 2 años
Thank you for taking the time to review Power Diary. We're thrilled that you're finding the system to be user-friendly and affordable! Thanks again! -Heather
2yrs of PowerDiary and Continuing!
Comentarios: Although I found the learning curb steep at the beginning, I really love PowerDiary and have actually refused becoming an affiliate with various mental health services because I don't want to have to use their system instead of my PowerDiary one.
Puntos a favor:
I love the range of services PowerDiary offers and that I can do EVERYONE in one setting. PowerDiary allows me to schedule/book appointments, send automated communications, create assessment and templates, write my notes, track who's paid and who still owes me a payment, having video sessions, and so much more. Best of all, PowerDiary is always open for suggestions about ways they can improve the system and unlike lots of other services, they actually implement the changes then contact everyone informing them of the updates. I also love that if I have any questions about something on PowerDiary, I can chat with someone in realtime for help or schedule a meeting with someone who will guide me in a one-to-one session.
Contras:
I sometimes still get stuck when it comes to how to navigate third-party bulk payments, but a quick refresher always gets me to where I need to be.
Respuesta de Zanda
hace 3 meses
Hi Samia, thank you for your amazing review! We're thrilled to hear that Power Diary has been such an all-in-one solution for your practice over the past two years. Knowing that scheduling, communications, assessments, payments, and video sessions are all working smoothly for you is exactly what we strive for! We're also so pleased that our support team has been helpful, whether through real-time chat or one-on-one guidance. Your input on system improvements is invaluable to us, and we’re glad to hear you feel heard with our updates. Thank you for choosing Power Diary, and for your commitment to our system. We’re honored to support your work in mental health! - Irina
Works ok - until it doesn't work - usually after an "improvement"
Comentarios: Assessed as the "best of a bad lot" when researching for purchase. Nothing has improved to alter that assessment. (Maybe its time to have another look). Certainly have resisted further Power Diary integrations, and using wider functionality - reliance on an organisation that doesn't care for quality is scary enough even with the limited functionality.
Puntos a favor:
Easy to use for a lot of things - eg keeps the client that has been most recently used in one admin function at the top of the drop down for the next (different) function
Contras:
Bugs introduced with "improvements", that can impact the reputation of the Practice as they are visible to patients/clients (eg in communication templates). Clearly no regression testing, or if so, it is slipshod.Customer support - we have tired of being told stuff was fixed when it is clearly not. Nowadays we don't waste our time raising issues for most thingsThe reporting options are weakDoesn't manage "Couples" as a client well - but no competitors do eaither
Best-of-breed
Comentarios: I have used half a dozen other practice management systems. This is the easiest and meets my needs best.
Puntos a favor:
The user interface is intuitive and usable. I can visualise my progress notes for previous consultations easily by scrolling down. Notes autosave as drafts, which is great. The calendar integrates with my phone, so I can see multiple calendars simultaneously. I can build customised templates with autofill fields easily. It integrates with sms, email, and Telehealth.
Contras:
The calendar integration sometimes takes time to synchronise changes to bookings. The letter/report templates don’t autosave and sometimes I have lost work. It can be tricky to attach documents to emails. The practitioner permissions don’t allow me to make changes to my roster.
Respuesta de Zanda
hace 2 meses
Hi Avonia, thank you so much for your thoughtful review and for choosing Zanda as your practice management system! We’re thrilled to hear that you find our interface intuitive and that features like auto saving progress notes, calendar integration, and customizable templates are helping streamline your practice. Your kind words motivate us to keep improving! We truly appreciate your constructive feedback as well. Happy to let you know that we've recently upgraded our integration with Google Calendar to ensure seamless updates of appointments changes. It’s great to hear that Zanda has stood out as the best option for your needs among the systems you’ve tried. We’re committed to ensuring it continues to exceed your expectations. Warm regards, Irina
It works! Need I say more?
Comentarios: We are still under using Power Diary, but it is easy to show others what to do to get started. In a short time they have told me what it can do. It's great.
Puntos a favor:
It saves me a lot of time, I can see at a glance if my clients will be attending, I can look back over their attendance easily when asked. I can schedule down time for myself and others on my team. It prevents double bookings. P.D. just streamlines my office work, and I save staff member time.
Contras:
My own lack of time to get the full benefit of the functionality P.D. is capable of.
Respuesta de Zanda
hace 3 meses
Hi James, thank you so much for your positive feedback! 🌟 We're thrilled to hear how Power Diary is helping you streamline your office work, prevent double bookings, and save time for both you and your team. It's fantastic that even with limited time, you're already seeing great benefits and finding it easy to onboard others! We understand that finding time to explore all the features can be a challenge, and we're here to support you. If you'd like, we can recommend some tips or resources to help you get even more out of Power Diary without taking too much of your time - just reach out to our support wizards at [email protected] - our team is always happy to assist. Warm regards, Irina
Highly recommended
Comentarios: Great system to use, easy to learn and great for clients
Puntos a favor:
The ease for which clients can book appointments and the classificatiin setting for practitioners
Contras:
Interface can be tricky between pc and mobile
Respuesta de Zanda
hace 3 meses
Hi Simone, thank you for your wonderful review! We're thrilled to hear you find our system easy to use and beneficial for both you and your clients. We have put a lot of work in improving the system interface this year and we hope that you will fide these changes helpful. If there's anything specific you'd like us to address, please don't hesitate to let us know. Thank you for recommending us and for being a valued part of our community! - Irina
Changed my work life!
Comentarios: love it! It has met all my needs and the customer service when first starting was so helpful!
Puntos a favor:
I love that I am able to do everything in one place, it keeps me organized and on track with things that can be overwhelming with business
Contras:
I wish each invoice could be done individually based on my accounting system -I wish I could use Square for payments -I wish I could have the client screen get small (like zoom) when I am moving between windows
Respuesta de Zanda
hace 8 meses
Hi Michelle, thank you so much for your wonderful review! We're delighted to hear that Power Diary has made such a positive impact on your work life by helping you stay organized and on track. We appreciate your feedback on the areas for improvement and passed them to the product team for consideration. It's fantastic to know that our customer service team was helpful when you first started. We're committed to providing the best support possible to all our users. Thank you again for your feedback! - Irina
Power Diary User
Puntos a favor:
The ease of use, has improved productivity.
Contras:
When applying a note or comment to an invoice, I do not like that the receiver can not view these. If we have sent an invoice multiple times (we record every time it is sent in this comment section), it would be beneficial if the receiver could see this as well.
Respuesta de Zanda
hace 9 meses
Hi Pieta, Thank you for taking the time to share your thoughts with us. We're delighted to hear that Power Diary has enhanced your productivity through its ease of use! Regarding your feedback about the visibility of notes and comments on invoices, please let me advise that you can add them to the Item Line Description box, these notes will be visible on a generated invoice. I hope this helps, and if there's anything else we can assist you with or further improve your experience, please don't hesitate to reach out at [email protected]. Thanks again! - Irina
Simple and highly effective for clients
Puntos a favor:
I absolutely love the support and how quickly power diary provide feedback
Contras:
When there are times it is not working due to technical complications
Respuesta de Zanda
hace 9 meses
Hello, thank you so much for your positive feedback! We're thrilled to hear that you're pleased with the support and our quick response times. If there are any other aspects of our service that you think could be improved or if you have any concerns, please don't hesitate to reach out. Thank you for choosing us and for taking the time to share your thoughts! - Irina
Great for Speech Therapists!
Comentarios: Very positive- it is easy to use and helps reduce my admin time.
Puntos a favor:
Clinical notes are quick and you can make templates to speed up the admin process. There are lots of additional features you can use e.g., invoicing, custom emails. Customer service and support is brilliant!
Contras:
It's a good product but I still don't use it for report writing as it is not fit for my purpose yet.
Respuesta de Zanda
hace 6 meses
Hi Naomi, thank you so much for your thoughtful review! We're delighted to hear that Power Diary has been a great asset for your speech therapy practice, especially in reducing admin time with quick clinical notes and customizable templates. We're also thrilled that you find our invoicing and custom email features useful and that our customer service and support have been brilliant. We hope that you find the reports writing feature as helpful as the other features you are already utilising. Thank you for choosing Power Diary! - Irina
Great practitioner software
Comentarios: I have found the support to be excellent and response time is reassuring and lets me feel confident that there is always someone there to help.
Puntos a favor:
The usability and options from a therapist/admin perspective are faultless.Power Diary makes the admin side of my business a dream, the customer service is quick, friendly and always professional which and allows me to focus on what I do best, hands on therapy. Multiple options available for notes, forms, files, templates, uploads, emails etcSimple and concise invoices.Without Power Diary, moving to a paper free clinic would have been a lot tougher. Thanks!
Contras:
The client portal interface and options.The lack of individual control over the client portal to allow my use of branding to follow through into the booking system.The lack of an option for clients to automatically add to their chosen diary.
Happy long term user
Comentarios: All up good, no hassle at all, very few hiccups and when there is there is always someone to ask.
Puntos a favor:
Ease of use, and cross platform integration
Contras:
Would be nice to be able to customize it more to our industry.
Respuesta de Zanda
el año pasado
Hi John, we're incredibly grateful for your review and thank you for your loyalty to Power Diary over many years! Knowing that you appreciate the ease of use and cross-platform integration brings us joy, as these are areas we've worked hard to excel in. We also appreciate your input regarding customization for your specific industry. If you have any specific ideas about how Power Diary could be made even more suitable to your needs, please do not hesitate to share them with us via [email protected]. Thank you once again for your support and for sharing your thoughts. - Irina
Why get power diary?
Puntos a favor:
Power Diary has been great for me to keep all my client records in one place, organised and easy to access. It simplifies my life for me. The customer service is fantastic - I always get a helpful and friendly response to any queries with the day.
Contras:
They are currently working on improving group appointment scheduling functionality.
Respuesta de Zanda
el año pasado
Hi Alice, thank you for sharing your positive experience with Power Diary. We are delighted to hear that our platform has streamlined your client record management, making your professional life more organized and accessible. It is heartening to know that our efforts in creating a user-friendly experience are resonating with you. We also greatly appreciate your kind words about our customer service team. Providing prompt, helpful, and friendly support is a cornerstone of our service ethos, and it’s wonderful to hear that we are meeting your expectations in this area. We are committed to continuous improvement and value your patience as we work diligently to enhance this feature. Your feedback is invaluable to us as it helps in shaping a better Power Diary for you and all our users. Should you have any further suggestions or require assistance, please do not hesitate to reach out at [email protected]. Thanks again! - Irina
Works Great For My Small Business!!
Comentarios: We use Power Diary at my job and we love it!! It is so easy to use and there are so many amazing features that make our schedule run so smoothly. Our clients love it also which makes us look good. And the price is so affordable for our small businesses! I'm so glad they offer a free trial period that was easy to sign up for so that we could quickly see if it was the right choice for us!
Puntos a favor:
Color-coded Calendar, email and text reminders, easy to use templates for all types of communication and notes.
Contras:
I just wish they had an app. that is the only thing they are missing.
Respuesta de Zanda
el año pasado
Hi Anzie, thank you for taking the time to provide such detailed feedback on your experience with Power Diary. We appreciate your suggestion regarding the development of an app. Understanding our users' needs and desires is crucial for us, and feedback like yours is invaluable in guiding our future enhancements. It's wonderful to hear that you've found Power Diary to be affordable and valuable for your small business, and that the free trial period was beneficial in helping you determine it was the right choice for your needs. Thank you again for choosing Power Diary and for your kind words. We look forward to continuing to support you and your business. - Irina
Great software
Comentarios: I havent been using it for long bout it has made things faster and easier for what i do
Puntos a favor:
Easy to use and keep track of appointments.
Contras:
Havent found anything that has make me not like the program as yet
Respuesta de Zanda
el año pasado
Hi James, Thank you for sharing your positive initial impressions of Power Diary! We're delighted to hear that you find our platform easy to use and effective in keeping track of appointments. Our goal is to provide a user-friendly experience that streamlines your workflow, and it sounds like we're on the right track with your needs. We're also pleased to hear that Power Diary has already started making things faster and easier for you, despite the short time you've been using it. We aim to make a positive impact on the efficiency of your work, and it's rewarding to know we're achieving this. If you have any questions, need assistance, or come across any features you think could be enhanced, please don't hesitate to reach out. We're here to support you and ensure your experience with Power Diary is as smooth and beneficial as possible. Thank you! - Irina
Good program
Comentarios: I use it to manage all of my clients and appointments.
Puntos a favor:
I love the interface and how easy it is to manage.
Contras:
The errors caused by some browsers? One of them, I can't remember which that affected my sessions all day until I found the answers via google.Having the option to share sound when sharing something. Having a chat when sharing to be able to send links or importants things for the client to keep.
the garden room
Comentarios: The appointment reminders have proved invaluable and I believe improved no-shows and forgotten appointments. This also makes your practice look professional and well-run, which instils confidence in my client base.
Puntos a favor:
I love the fact it's relatively easy to use and if I have ever had any issues the online support has been amazing.
Contras:
The only things I can think of that I would find helpful to be improved would be some function so you can only allow specific clients to book appointments online. And the other issue I have found is if you have consent forms that you send out for new appointments they seem always to go out every time you book follow-up appointments just thought that that might be something you could look at
It just does what it says on the box
Comentarios: It just does what it says it does, with minimal fuss. Clean and clear.
Puntos a favor:
Really straight forward, well thought out, excellently implemented product. Has everything I need in a logical place.
Contras:
Pricing tiers, it's hard for a growing practice with lots of casual clinicians to keep costs under control.
Simple to set up and use and saves a small business manager lots of valuable time..
Comentarios: It is a fantastic program for a small business that is not used to setting up and using an online program. It saves us a lot of time and manages everything l need in one program.
Puntos a favor:
I was able to set up the whole program to suit my business without too much trouble and have been able to learn and add things along the way. All my employees find it easy to use as well.
Contras:
The session pack system is very handy but does not work properly for my business.
Physiotherapy Practice Management Software review
Comentarios: I have felt significantly more professional using Power Diary from the invoicing, to e-mailing letters and communication to referrers and colleagues. Although my business is small, having a professional software practice management system has been a great investment.
Puntos a favor:
I found Power Diary very easy to use and was able to navigate myself quite easily through setting up my practice information. Have been amazed at all the different integrations and functionality within the system which has been great. Has been a great time saver for me.
Contras:
Would have liked some initial training or a phone call initially to assist with some of the difficult questions. I understand I could have requested this but I found I had to do a lot of "self study" which was more time consuming than just asking a real person a question. Its easier and more user friendly to talk to someone rather than type all your questions in a chat box.
Excellent Diary for All My Needs
Comentarios: Overall, it has changed my life, from disorganised to completely organised and in one place!
Puntos a favor:
This is so easy to use, it took the headache out of scheduling and keeping my own diary in a book, and on my phone. It’s all in one place and is very convenient.
Contras:
It took me a little while to figure out how to use the features and I’m sure there are some I still don’t use or need really, but once I got the hang of it, it was super easy!
Easy to use, great functionality, responsive team
Comentarios: We moved from Front Desk PM to Power Diary after 12 years. We were naturally anxious about how the information would be migrated to the new system, and whether the system would be able to handle the frequent, high intensity use our multi-practitioner, multi-disciplinary team demands. We have 42 users, and 29 practitioners so we needed a system that was responsive, adaptable and customisable and easy to use. Power Diary has been all these things in the two weeks we have used it, and anything we couldn't use the team were an email (and a phonecall) away, fixing issues for us, helping us navigate and making our lives easier.
Puntos a favor:
The flexibility of the product and the willingness of the support team to take on suggestions for improvement or tweaks that would improve functionality further.
Contras:
Would love to drill down a bit more on the toggle restrictions but will be passing that suggestion on.
Respuesta de Zanda
hace 5 años
Hi Fran, So glad to hear that your transition from Front Desk to Power Diary has been positive! We're importing data from all kinds of systems but it's often a point of concern for those making the change. And yes, please do pass on your ideas for further improvements - our development team is making updates all the time.
Absolutely perfect. It does everything I need it to.
Comentarios: Very positive. I don't know what more I can say. I've used it for about 3-4 years and so far, it's done everything that I've needed it for.
Puntos a favor:
The ability to charge clients cards and schedule their appointments is just so easy and really meets my expectations with a software.
Contras:
As far as I know, there isn't really a way to charge clients cards without using stripe. I'd like to avoid the stripe processing fees if possible, or if there was some sort of Power Diary card reader, that would be amazing.
Respuesta de Zanda
hace 2 años
Thanks so much for your review! It's really wonderful to hear that Power Diary does everything you need it to, and that you found it perfect from the start! For payments, Power Diary integrates with Stripe for online payments processing, and with Tyro (AUS only) for card-present transactions. Our users can also use any payment processing method and enter the processed payments manually into their Power Diary account for reconciliation. We are currently tracking user interest in other online payment platforms' integrations. Please email at [email protected] to express your interest. Thank you again for taking the time to review Power Diary! -Heather
Power Diary is a Game Changer for any practice
Comentarios: We have been using Power Diary for a few years now and it's been a game-changer for our practice. The thought behind making this work for many different types of workplaces is outstanding, and the functions that it is capable of is brilliant. The PD team are always helpful, courteous and willing to help in any way they can. Their team are always looking at ways to improve PD by listening to their clients and I've personally noticed that so much has been added as they listen to what's needed. I cannot give enough stars to Power Diary. If you haven't started using them for your practice, sign up immediately. It'll be a game changer for you too.
Puntos a favor:
I like everything about this software. It is user friendly, very well laid out and has features that are so helpful for every aspect of practice management.
Contras:
I can't answer this as there is nothing I don't like about the software.
Private practice assistant
Comentarios: Staying up to date. For example, online booking people don't have to catch us in business hours, they can book anytime. Being able to take a payment within the software, in person or over the phone saves money from missed payments. No one carries cash anymore.
Puntos a favor:
Powerdiary gives ease to my everyday business tasks, from storing my client statistical data, automatic client number generation, online booking and invoicing. It makes business run more smoothly as it is inituitive and the client information is quick at hand when needed. It is so easy to navigate, my staff have required minimal training to use it. Being able to see the little note on the current appointment diary, when the client's next appointment is scheduled or previous booking was, is very helpful and time saving. It allows you to jump straight to it with one click of the mouse.
Contras:
The additional charge for sms reminders in today's tech environment is a little disappointing, as locally, unlimited sms are included in most data plans. However, if it for the moment this means keeping costs down and I can choose to use or not then it is only a minor concern.
Respuesta de Zanda
hace 6 años
Thanks for the great review Elizabeth! We'd love it if we could provide free SMS functionality as well, however sadly those unlimited SMS plans that come with mobile or data plans are not available for commercial use / sending via a platform. The telcos know there are only so many SMS you can send manually from your phone :)