SyAM Software

SyAM Software

Por SyAM Software

¿Quién usa SyAM Software?

Empresas medianas y grandes, educación K-12 (escolarización infantil, primaria y secundaria), educación superior.

¿Qué es SyAM Software?

SyAM Software proporciona a las organizaciones una forma sencilla de administrar sus activos de TI. Con centro de ayuda integrado para el seguimiento de servicios y gestión de dispositivos unificada para plataformas Windows, Linux, MacOS, iOS y ChromeOS que mantiene los activos inteligentes actualizados.

Información sobre SyAM Software

SyAM Software

https://www.syamsoftware.com

Fundada en 2003

Resumen de precios de SyAM Software

SyAM Software no tiene versión gratuita, pero ofrece una prueba gratis.

Versión gratuita

No

Prueba gratis

Implementación

Instalado: Mac

Instalado: Windows

Formación

En directo en línea

Documentación

Asistencia

Horas laborables

En línea

Funciones de SyAM Software

Software de gestión de activos informáticos
Gestión de adquisiciones
Gestión de auditorías
Gestión de configuración
Gestión de contratos o licencias
Gestión de inventarios
Gestión de proveedores
Gestión de requisitos
Gestión del mantenimiento
Seguimiento de costes
Seguimiento de la conformidad

Reseñas de SyAM Software

Mostrando 5 de 24 reseñas

En general
4,5/5
Facilidad de uso
4,2/5
Atención al cliente
5/5
Funcionalidades
4,5/5
Relación calidad-precio
4,7/5
Tim K.
Director of Systems Technology
Administración educativa, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 22-08-2019

"Multiple Implementations"

Comentarios: I've worked with some other, similar products before, and this is by far the most capable. Additionally, the company is U.S. based and support is almost always available the same day with quick resolutions.

Puntos a favor: It does exactly what you need it to in terms of Asset Management, Remote Support, and software deployment

Contras: So far I haven't had anything bad that hasn't been able to be resolved

Respuesta de proveedores

por SyAM Software el 02-09-2019

Tim,

Thank you for your review.

Glad to hear the features are covering all of your asset management requirements.

Will be in touch later in the month to see how the Help desk roll out is going.

Nick

  • Fuente de la reseña 
  • Publicado el 22-08-2019
Stephen K.
Systems analyst
Tecnología y servicios de la información, 501-1000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 15-08-2019

"Goes above and beyond. "

Comentarios: We were looking for a product to easily push out software. Syam had the way to do and fairly simple. The other features were an added bonus and saved us money. We also switched to their helpdesk solution as well

Puntos a favor: Not only does it do power management, it also does inventory, helpdesk ticketing, pushes out software and patches, integrates into your network and chrome or Apple devices. Also you to manage your mobile devices. All around great product that ties multiple features into one product.

Contras: Lots of emails for the ticketing system but with email rules it can be managed or there is the option to turn off alerts.

Respuesta de proveedores

por SyAM Software el 16-08-2019

Stephen
Thank you for your positive review. Its great to hear that our features are benefiting your school district with managing your assets.
We've enjoyed working with you rolling out SyAM over the last few years. I agree the emails from ticketing can be overwhelming and we've got changes in the pipeline to enable more control around alerting.
Nick

  • Fuente de la reseña 
  • Publicado el 15-08-2019
John M.
technical support specialist
Administración educativa, 501-1000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    3/5
  • Facilidad de uso
    1/5
  • Características y funcionalidades
    2/5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    1/10
  • Fuente de la reseña 
  • Publicado el 15-07-2019

"Review"

Puntos a favor: The software offers many different services. The help desk ticketing portion of the system is well done.

Contras: Some aspects of the system are not intuitive and in return the software can be very complicated to use. Support has been great however in helping navigate though some of the tougher features of the software.

Respuesta de proveedores

por SyAM Software el 17-07-2019

John,

Thank you for bringing up your concern of the ease of use.

I'll be in touch shortly to setup a training, that way we can cover all features and help improve the use of the software.

Nick

  • Fuente de la reseña 
  • Publicado el 15-07-2019
Sharon J.
network Analyst
Administración educativa, 501-1000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 16-08-2019

"Syam Software"

Comentarios: Customer support is outstanding! Representative always responds immediately to any request for help. Their level of assistance and training far exceeds any other software vendor by far! Having so many software components integrated into a singular software package has improved productivity, efficiency and overall software costs.

Puntos a favor: We use this software for our Asset Management, Ticketing System , MDM, Power Management, alerts on server/computer health, storage issues, reporting on what software is installed on our computers and remote access to our clients. We also have the ability to push 3rd party software to our computers . The Asset Management has helped us with our Inventory, assigning devices to staff and students and has been beneficial to us in collection of chromebooks at the end of the year. The import and export functions have been of great value to us. The ticketing system has allowed us to work more efficiently. Our users are able to create tickets easily by going to our helpdesk portal or by launching the desktop icon from their system tray. By customizing the ticket system, we are able to get as much information from our users immediately for us to assess and address the problem as quickly as possible and in some cases tickets are automatically assigned to a technician. We are also able to take advantage of the remote desktop feature directly to assist our users if a visit is not necessary. The MDM has been the best solution for our District. We have purchased and trialed many different products and have found Syam the best for managing our iPads, Apps and Apple TV's . We just got Google Integration into the MDM. We are still exploring this, but have found it to be very helpful already. Our technicians are just starting to use this feature but their feedback has been positive.

Contras: I really have no Cons. If there is something we think would be useful to us, it is usually addressed in an upcoming update.

Respuesta de proveedores

por SyAM Software el 21-08-2019

Sharon,

Thank you for your detailed review. I'm glad the hear the features incorporated into the software are greatly assisting your school district.
Its been great working with you and getting feedback.

Nick

  • Fuente de la reseña 
  • Publicado el 16-08-2019
Pamela M.
Director of Technology
Administración educativa, 201-500 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 15-07-2019

"SyAM one stop for all!"

Comentarios: It has been exceptional!

Puntos a favor: By using the SyAM applications - it has reduced the time in so many different ways. Making the daily work load so much less than it was.
We use SyAM for asset management , one benefit is that is has taken away the task of touching each machine to grab the mac address for MAC authentication. We just run a report and grab it from the SyAM asset management application. It also helps us with our yearly inventory report that needs to be presented to the BOE.
We use SyAM for our MDM - by using SyAM we touch the machines once when they come in and then we never see them again unless the screen breaks.
We use SyAM for our ticketing system. We had a reduction in staff this year and the ticketing system has been amazing. When a ticket is created - it is sent out to the techs and they are able to respond in a reasonable time, making everyone happy. I am so glad we have this system.
The support from SyAM is fantastic. I have never been disappointed.

Contras: I would like to clean up the ticketing system so it flows better for the end user. I am pretty sure this is on my end not SyAM. I can't really think of anything that we do not like about the software.

Respuesta de proveedores

por SyAM Software el 17-07-2019

Pam,

Thank you for the kind words on our support, I'll let everyone know here that they are doing a great job.

Glad to hear that our software is helping on all fronts of your IT department.

Will be in touch to work on updating the ticketing system to utilize all of our features and assist with the additional workload due to the staff reduction.

Nick

  • Fuente de la reseña 
  • Publicado el 15-07-2019