--- description: ¿Qué piensan los usuarios de CloudTalk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de CloudTalk gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CloudTalk - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de contabilidad de llamadas](/directory/30083/call-accounting/software) > [CloudTalk](/software/182004/cloudtalk) # CloudTalk Canonical: https://www.capterra.cl/software/182004/cloudtalk Página: 1 de 12\ Siguiente: [Página siguiente](https://www.capterra.cl/software/182004/cloudtalk?page=2) > CloudTalk es un sistema telefónico basado en la nube para equipos de asistencia y ventas. Hace que llamar sea fácil y divertido. Obtén tu prueba gratis hoy mismo. > > Veredicto: 268 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa CloudTalk? Empresas inteligentes de todos los tamaños que buscan mejorar la experiencia del cliente y el desempeño del agente a través del canal más personalizado, la voz. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 268 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: CloudTalk - **Constitución**: 2016 ## Contexto comercial - **Precio inicial**: US$19,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: checo, inglés - **Países disponibles**: Albania, Alemania, Andorra, Anguila, Antigua y Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belice, Bermudas, Bielorrusia, Bosnia y Herzegovina, Brasil, Bulgaria, Bélgica, Canadá, Chequia, China y 76 más ## Funciones - Alertas y notificaciones - Audio/Video Conferencing - Automated Attendant - CRM - Comunicación multicanal - Conexiones SIP - Conferencias - Creación de informes de llamadas - Creación de informes por extensión - Creación de informes/análisis - Desvío de llamadas - Distribución automática de llamadas - Duración de llamada - Employee Coaching Tools - Enrutamiento automatizado - Enrutamiento de llamadas - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de comentarios - Gestión de contactos - Gestión de la calidad - Gestión de la comunicación - Gestión de la experiencia del cliente - Gestión de listas - Gestión de listas de llamada - Grabación - Grabación de llamadas - Grabación de texto de llamada - IVR - Identificador de llamadas - Informes personalizables - Interfaz de agentes - Marcación automática - Marcador automático - Marcador predictivo - PBX - Panel de actividades - Panel de comunicaciones - Perfiles de llamadas - Programación de rellamadas - Registro de llamadas - Seguimiento de conversión - Seguimiento de llamadas - Selección de llamadas - Supervisión KPI - Third-Party Integrations - Transcripción de llamadas - Transferencia de archivos - VoIP … y 23 características más ## Integraciones (en total: 27) - Adobe Commerce - BigCommerce - Copper - Freshdesk - Front - Google Contacts - Groove - Help Scout - HubSpot CRM - HubSpot Sales Hub - HubSpot Service Hub - Intercom - Kommo - Kustomer - LiveAgent … y 12 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de contabilidad de llamadas](https://www.capterra.cl/directory/30083/call-accounting/software) ## Categorías relacionadas - [Software de contabilidad de llamadas](https://www.capterra.cl/directory/30083/call-accounting/software) - [Programas para grabar llamadas](https://www.capterra.cl/directory/30533/call-recording/software) - [Sistemas IVR](https://www.capterra.cl/directory/30231/ivr/software) - [Programas para seguimiento de llamadas](https://www.capterra.cl/directory/30901/call-tracking/software) - [Software para sistemas telefónicos](https://www.capterra.cl/directory/31101/business-phone-systems/software) ## Alternativas 1. [Ringover](https://www.capterra.cl/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Nextiva](https://www.capterra.cl/software/175788/nextiva) — 4.6/5 (914 reviews) 3. [3CX](https://www.capterra.cl/software/158704/3cx) — 4.4/5 (465 reviews) 4. [RingEX](https://www.capterra.cl/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) 5. [JustCall](https://www.capterra.cl/software/157853/justcall) — 4.1/5 (223 reviews) ## Opiniones ### "My All in one and daily Driver" — 5.0/5 > **Nishant** | *4 de agosto de 2025* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity. It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging. Features like call recording, smart routing, and analytics help improve team performance. Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful. > > **Puntos en contra**: Pricing can become expensive as you scale or add premium features. The mobile app lacks some key functions compared to desktop. Occasional glitches or lag may occur in the desktop version. Complex features like advanced routing or automation have a steeper learning curve. Also, being entirely cloud-based, it relies heavily on a stable internet connection for optimal performance. ----- ### "Cloudtalk review" — 5.0/5 > **Dhanesh** | *15 de diciembre de 2025* | Administración educativa | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too > > **Puntos en contra**: Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that. > > After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays ----- ### "Looks good from a distance, but they're a mess internally" — 2.0/5 > **Adam** | *13 de julio de 2021* | Entretenimiento | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message. > > **Puntos en contra**: CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk. Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you. I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year. ----- ### "intruitive for Both Admins and Users" — 5.0/5 > **Eyituoyo** | *10 de julio de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward. > > **Puntos en contra**: For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con. > > There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future. ----- ### "CloudTalk offers the best solution to our small team" — 5.0/5 > **Stefan** | *10 de junio de 2020* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next. > > **Puntos en contra**: There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems. > > With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(\!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs. ----- Página: 1 de 12\ Siguiente: [Página siguiente](https://www.capterra.cl/software/182004/cloudtalk?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/182004/cloudtalk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados