--- description: ¿Qué piensan los usuarios de Raiseaticket? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Raiseaticket gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Raiseaticket - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [Raiseaticket](/software/182383/raiseaticket) # Raiseaticket Canonical: https://www.capterra.cl/software/182383/raiseaticket Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.cl/software/182383/raiseaticket?page=2) > Una solución de help desk basada en la nube, potente, inteligente y fácil de usar. > > Veredicto: 46 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Raiseaticket? Gobierno, aviación, empresas grandes y pequeñas, tecnología, atención al cliente y centro de contacto ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 46 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Fonicom - **Constitución**: 2007 ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Malta ## Funciones - Alerts/Escalation - Comunicación multicanal - Creación de informes/análisis - Enrutamiento automatizado - Gestión de SLA (Service Level Agreement) - Portal de autoservicio ## Opciones de asistencia - Asistencia 24/7 - Chat ## Categoría - [Software de help desk](https://www.capterra.cl/directory/30008/help-desk/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.cl/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Milvus](https://www.capterra.cl/software/202528/milvus) — 4.8/5 (298 reviews) 3. [Freshdesk](https://www.capterra.cl/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [LiveAgent](https://www.capterra.cl/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [BeyondTrust Remote Support](https://www.capterra.cl/software/86962/bomgar) — 4.6/5 (2009 reviews) ## Opiniones ### "This tool is not just for support tracking\!" — 4.0/5 > **Carlos Eduardo** | *26 de septiembre de 2023* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We use Raiseaticket to keep track of our entire operation, letting customers create requirements, but also creating our own tasks organized by groups. There is no learning curve, it is very easy to use and people start managing it entirely in less than a week of self learning. > > **Puntos en contra**: When an user raise a ticket, it does not assign to the group where this user belongs. > > This platform is a very important part of my business. ----- ### "Perfect for my application" — 5.0/5 > **Daniel** | *17 de marzo de 2025* | Aprendizaje en línea | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It contained all the functions contained in a standard commercial ticketing system. It was also so easy to use that I didn't have to spend extra time teaching my students how to use the product. It's all very intuitive and turnkey. > > **Puntos en contra**: I didn't find anything negative or lacking. > > I am an IT Instructor at a community college with decades of experience in the corporate world. Some years ago, I was tasked to research, select, and use a ticketing system for my organization so I know a thing or two about what's out there. I am currently teaching a course called Tech Support Functions and hands-on experience using a ticketing system is a crucial component in this course. After reviewing several ticketing platforms, I decided to use Raiseaticket in my class because it is rich in all of the features one would expect from a top-tier ticketing system. I also found the interface to be intuitive and extremely easy to set up and use. I required no FAQ's or operator's manual to do everything I wanted to do. For students new to ticketing applications, I wanted my students to experience a feature-rich platform that wouldn't have a steep learning curve. Raiseaticket was the perfect choice for my application. ----- ### "Raiseaticket Review" — 3.0/5 > **Michael** | *29 de noviembre de 2021* | Hospital y atención sanitaria | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Ease of deployment and setup , the administration of the system is quite simple , user adoption is also seamless. > > **Puntos en contra**: Customization of reports need to be improved , the user interface also needs to be appealing > > Average ----- ### "Aadhaar Whole" — 5.0/5 > **Rajeev** | *8 de noviembre de 2024* | Bienes de consumo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Its very user friendly and coinvent. Groups are very useful to bifurcate tickets. > > **Puntos en contra**: Dashboard is very presentable and always get ticket email on time. > > Experience is very good. We are using from last 2 years and working fine. ----- ### "Good thing about raise a ticket portal" — 5.0/5 > **VinayKumar** | *25 de noviembre de 2021* | Productos farmacéuticos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I implemented this ticketing portal in my company. It has good features that we like and we was searching for that. The most important feature that we like is Cloud hosted and its not on premise. Which we were using previously. Due to some server or network error it portal goes down. It more user friendly user can log a ticket from anywhere and from any source of medium (Mobile, PC, Laptop or by mailing).No downtime its available 24 \* 7 and 365 days. Its stands with world best MNC IT ticketing software. > > **Puntos en contra**: 1.Quota should be raised for free by sending a support request up to a maximum of 500 tickets per month. 2.Quota the number of agents can be raised for free by sending a support request requesting as such should be increased to minimum 50. 3.Exporting of Data should be automatic and it should be done every month and should be sent to Administrator mail automatically. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.cl/software/182383/raiseaticket?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/182383/raiseaticket) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | ----- ## Datos estructurados