--- description: ¿Qué piensan los usuarios de Centercode? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Centercode gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Centercode - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de experiencia del cliente](/directory/30671/customer-experience/software) > [Centercode](/software/187442/centercode) # Centercode Canonical: https://www.capterra.cl/software/187442/centercode Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.cl/software/187442/centercode?page=2) > Una plataforma para ampliar los esfuerzos de pruebas de clientes y empleados para empresas de tecnología de alto crecimiento. > > Veredicto: 77 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Centercode? Centercode es ideal para empresas que buscan llevar la voz del cliente a cada fase del desarrollo de productos. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.2/5** | 77 Opiniones | | Facilidad de uso | 3.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funciones | 4.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Centercode - **Ubicación**: Laguna HIlls, EE. UU. - **Constitución**: 2001 ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, danés, finés, francés, hebreo, húngaro, inglés, irlandés, neerlandés, noruego, polaco, sueco - **Países disponibles**: Alemania, Canadá, Estados Unidos, Reino Unido ## Funciones - Biblioteca de preguntas - Creación de informes/análisis - Creación de prototipos - Encuestas y comentarios - Gestión de acciones - Gestión de comentarios - Gestión de encuestas y sondeos - Gestión de ideas - Gestión de los comentarios negativos - Gestión de proyectos - Herramientas de colaboración - Importación y exportación de datos - Lógica de exclusión - Marketing por correo electrónico - Modelos personalizables - Panel de actividades - Panel de comunicaciones - Preguntas personalizables - Priorización - Rama de preguntas - Recopilación de datos multicanal - Segmentación de clientes - Seguimiento de hitos - Seguimiento de problemas - Supervisión de quejas - Tests de usabilidad ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de gestión de experiencia del cliente](https://www.capterra.cl/directory/30671/customer-experience/software) ## Categorías relacionadas - [Software de gestión de experiencia del cliente](https://www.capterra.cl/directory/30671/customer-experience/software) - [Herramientas para medir la satisfacción del cliente](https://www.capterra.cl/directory/30541/customer-satisfaction/software) - [Software para encuestas](https://www.capterra.cl/directory/30092/survey/software) - [Soluciones de motivación para empleados](https://www.capterra.cl/directory/30817/employee-engagement/software) - [Soluciones de gestión de productos](https://www.capterra.cl/directory/30865/product-management/software) ## Alternativas 1. [Sogolytics](https://www.capterra.cl/software/127957/sogosurvey) — 4.7/5 (730 reviews) 2. [Alchemer](https://www.capterra.cl/software/72549/alchemer) — 4.5/5 (319 reviews) 3. [Survicate](https://www.capterra.cl/software/132914/survicate) — 4.6/5 (99 reviews) 4. [monday.com](https://www.capterra.cl/software/147657/monday-com) — 4.6/5 (5726 reviews) 5. [Lucky Orange](https://www.capterra.cl/software/150695/lucky-orange) — 4.7/5 (260 reviews) ## Opiniones ### "Great product" — 5.0/5 > **Adam** | *23 de noviembre de 2020* | Electrónica de consumo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The software made it very easy to test what I needed to test. > > **Puntos en contra**: I would have liked to be alerted when my testing software had updates. > > Overall, Centercode was on top of the project. The communication was great. ----- ### "Centercode increased my value to the organization" — 5.0/5 > **Simeon** | *3 de septiembre de 2019* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Centercode makes it very easy to establish two-way communication, post notices and follow-ups, with participants. Speed is essential to triage critical impacting issues. Centercode makes it easy to manage the feedback loop and track individual communications in a central repository. The use of automated messaging increases participant engagement. Automate messaging helps to reduce PM communication workload to notify participants/internal members of critical fix/updates on reported issues and to communicate important information. > > **Puntos en contra**: I dislike lease the user data import form. The more complex our projects become, the greater the need to append different types of data to participant project profile for faster triage. The import process is cumbersome, and does not work well with large amounts of data. It does not provide sufficient error messaging to alert user of specific issues with imported data. > > Centercode has increased the value my department brings to the organization: -Resolving user experience issues -Resolving technical issues with planned maintenance updates, reducing customer impact -Help manage large enterprise testing programs with up to 5K employee testers -Experiment with new products and services to identify marketing and improvement opportunities -Employees reported over 1K unique issues over the past 6 Months -Easy to establish bi-directional communications with testers -Easy to automate communications and messaging to keep testers engaged and informed ----- ### "Good potential but steep learning curve." — 3.0/5 > **Agnes** | *23 de febrero de 2022* | Organización cívica y social | Valoración de la recomendación: 4.0/10 > > **Puntos a favor**: The fact that customers can add likes, ideas and problems while they are using a system. The fact that customers have a personal profile that they can update and use. It is kind of a user database. > > **Puntos en contra**: I really struggled to get started. I wanted to create a very quick invitation with a video and a link to an interview in the welcome page. I struggled to understand the big page that was meant to help me how to get started and where to find things. I wasn't sure where to find them in the navigation. Even my colleague who is already using it and he is very confident said that its a steep learning curve. > > I didn't use it too much because I just wanted to get started. However, it took me quite a long time to even get started which is why I don't even have a project going. My colleagues who is using it for a while need to jump in and help me. He is across the ocean which doesn't make things easier. ----- ### "A great product with even greater support" — 4.0/5 > **Le' Darien** | *29 de mayo de 2020* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The greatest feature of the platform is the customization and custom automation. If you put in the work to seek what can be done, you will find plenty of ways to automate or simplify so many things. The support is very helpful in getting you on the right path, as well. > > **Puntos en contra**: My only real complaint about the platform is the process of implementing complex filters. At the time of this writing, creating a complex filter requires cycling through filtering, implementing the filter, then filtering again, etc. In speaking with Centercode, they are already in works of improving this process to be more streamlined and I am confident that will improve this. > > When I first began using Centercode, I had not built a relationship with their support and relied solely on the suggested methods of the people in my role before me. At that time, I was not a fan of Centercode and felt the platform was cumbersome; however, once I reached out to Centercode I learned that many of the things I was taught internally were not the right way of doing things and the support TRULY retrained me into how to work with the product. Once I removed my learned bad habits, it changed everything and I am in love with this tool and what it can do. Using this product correctly (which is a loose term, because once you know what it can do, there are so many ways you can use it) has saved me time and my company money and has improved customer engagement in testing. ----- ### "My \#1 Software Product" — 5.0/5 > **Chris** | *6 de septiembre de 2019* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Centercode is infinitely configurable especially with the most recent integration capabilities. It's always the first software product I go to when challenged with a new way to engage with our customers. Invariably when others can't find the answers/info they need from "their" systems I can use the Centercode capabilities to achieve the desired results. > > **Puntos en contra**: Quite a steep learning curve for new users. > > We've used Centercode for over 10 years now for pre-release validation of the majority of our software products; it enables us to quickly identify design/implementation/quality issues \& ensure that they are addressed prior to release. We always release with confidence. More importantly it has been a vital mechanism for us to establish some extremely critical business relationships with our customers. Without Centercode our ability to engage with our customers would be severely limited. I consider it to be mission critical for us. Our relationship with Centercode has been mutually beneficial; we enjoy a very close relationship \& this results in our enhancement \& support requests being resolved in a very timely manner. The whole ethos of this company \& their resulting products \& services cannot be understated; this starts with the CEO \& runs throughout the company. A real pleasure to partner with them. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.cl/software/187442/centercode?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/187442/centercode) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados