--- description: ¿Qué piensan los usuarios de Capacity? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Capacity gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Capacity - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de inteligencia artificial](/directory/30938/artificial-intelligence/software) > [Capacity](/software/192480/capacity) # Capacity Canonical: https://www.capterra.cl/software/192480/capacity Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.cl/software/192480/capacity?page=2) > Capacity es una plataforma de automatización de asistencia segura y con IA nativa que ayuda a las empresas y equipos a ahorrar tiempo y trabajar de manera más inteligente. > > Veredicto: 14 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Capacity? Capacity es adecuado para múltiples equipos en empresas de todos los sectores. Las organizaciones tienen sus conocimientos dispersos entre distintas aplicaciones, documentos y personas. Esta solución ayuda a potenciar todo ese conocimiento. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 14 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funciones | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Capacity - **Ubicación**: University City, EE. UU. - **Constitución**: 2017 ## Contexto comercial - **Precio inicial**: US$25.000,00 - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - Alertas y notificaciones - Alerts/Escalation - Análisis de sentimientos - Análisis predictivo - Análisis visual - Arrastrar y soltar - Asistencia al cliente - Automatización de procesos empresariales - Automatización proceso/flujo de trabajo - Autorizaciones basadas en roles - Búsqueda de texto completo - Búsqueda/filtro - CRM - Catalog Management - Chat en vivo - Chatbot - Comunicación multicanal - Configuración de flujos de trabajo - Contratación de personal - Creación de informes y estadísticas - Diseño y modelado del proceso - Edición de texto - Editor gráfico del flujo de trabajo - Encuestas y comentarios - Enrutamiento automatizado - Gestión de colas de espera - Gestión de comentarios - Gestión de contenidos - Gestión de correo electrónico - Gestión de encuestas y sondeos - Gestión de flujos de trabajo - Gestión de formularios - Gestión de incidentes - Gestión de la base de conocimiento - Gestión de la comunicación - Gestión de los comentarios negativos - Gestión de recursos informáticos - Gestión de tickets - Gestión del conocimiento - Macros y modelos de respuestas - Participación del cliente - Portal de autoservicio - Reconocimiento de voz - Recopilación de datos multicanal - Resultado de salud - Seguimiento/Análisis de uso - Sin código - Supervisión de quejas - Third-Party Integrations - Visualización de datos … y 19 características más ## Integraciones (en total: 28) - Box - Breeze - Bullhorn ATS & CRM - Cornerstone - Encompass - Freshdesk - Gmail - Google Calendar - Google Drive - Google Maps - HubSpot Marketing Hub - Insperity OrgPlus - Jira - Kit - Marketo Sales Connect … y 13 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de inteligencia artificial](https://www.capterra.cl/directory/30938/artificial-intelligence/software) ## Categorías relacionadas - [Software de inteligencia artificial](https://www.capterra.cl/directory/30938/artificial-intelligence/software) - [Software de servicio al cliente](https://www.capterra.cl/directory/22/customer-service/software) - [Software de help desk](https://www.capterra.cl/directory/30008/help-desk/software) - [Software de gestión de procesos](https://www.capterra.cl/directory/30010/business-process-management/software) - [Software de gestión del flujo de trabajo (workflow)](https://www.capterra.cl/directory/30091/workflow-management/software) ## Alternativas 1. [Bitrix24](https://www.capterra.cl/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [Zendesk Suite](https://www.capterra.cl/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [LiveAgent](https://www.capterra.cl/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Hiver](https://www.capterra.cl/software/142975/hiver) — 4.7/5 (146 reviews) 5. [TeamSupport](https://www.capterra.cl/software/87908/teamsupport) — 4.5/5 (848 reviews) ## Opiniones ### "Capacity’s Knowledge Management Solution" — 5.0/5 > **Sherea** | *14 de noviembre de 2019* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The Capacity team has been wonderful. The customer support team is always responsive and helpful. We are thrilled to offer 24/7 support to customers and potential customers, and they can get the answers they need at their fingertips. > > **Puntos en contra**: We would like to offer live chat to our customers who need additional support. We talked to the Capacity team, and this feature is rolling out soon. > > We are very happy with Capacity’s Knowledge Management Solution. When we recognized that our team was fielding the same questions repeatedly, we knew we needed to implement a solution to field and resolve the never-ending cavalcade of questions about available courses, sponsorship opportunities, or enrollment requirements. We are now able to rely on Capacity to provide the right answers to our customers and potential customers. Our leadership can now focus their attention on long-term goals of our organization. ----- ### "Valuable Time Saver" — 5.0/5 > **Alyssa** | *18 de noviembre de 2019* | Propiedad inmobiliaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: 1) There is not a limit to enter different phrases for a dialogue. Ex.: "John's Favorite Pen" is the dialogue, but I might say one day "What is John's Favorite Pen". Capacity allows you to enter and connect different phrases for one dialogue. 2) When entering in a dialogue, you can hyperlink which comes in handy when you cannot remember a link and you need it on the fly. 3) The price point for this product is extremely fair. 4) Customer Support is attentive and more than willing to approve functionality and the end user's experience\! > > **Puntos en contra**: 1) None at this time. Please note, this takes a little bit of time to set up in order to get the most out of this product. Trust me it is worth the 30 - 60 min. doing so. You can also work with customer support to use their Excel template to enter in all of the information and then toss it into Capacity in order to save time creating a new dialogue one by one. > > Fantastic and quick which is just the way I like to operate. ----- ### "Great concept but needed more work before release" — 3.0/5 > **Kirsten** | *11 de mayo de 2020* | Seguros | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: The integration was fairly easy with our website. After several months of fine tuning, the program was able to begin learning some of the questions customers asked. > > **Puntos en contra**: We asked for a live chat feature for a year before it was offered. Our previous rep with the company was poor at communicating. We never were able to get the After the Login feature available through our website. ----- ### "Capacity: An AI-powered team collaboration software with intuitive features" — 5.0/5 > **Usuario verificado** | *4 de abril de 2023* | Marketing y publicidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: AI-powered virtual assistant: Capacity's AI-powered virtual assistant can help teams automate tasks, manage projects, and provide contextual responses to queries, increasing team productivity and efficiency.Intuitive features: The software has an intuitive and easy-to-use interface, allowing teams to collaborate efficiently and effectively.Seamless integrations: Capacity integrates with other popular software platforms, such as Slack and Microsoft Teams, making it easy to incorporate into existing workflows.Advanced reporting and analytics: The platform provides detailed reporting and analytics, allowing teams to monitor their productivity and measure their success. > > **Puntos en contra**: Limited customization options: While Capacity offers some customization options, it may not provide enough flexibility for some businesses' specific needs.Limited team management features: Capacity may not provide enough features to manage teams effectively, such as task assignment, time tracking, and performance monitoring.Limited pricing options: Capacity's pricing may be limiting for smaller businesses or teams with limited budgets.Limited support options: The platform's support options may be limited or costly, making it difficult for some teams to get help when needed. > > Overall, Capacity is an AI-powered team collaboration software platform that offers intuitive features for teams looking to improve their productivity and efficiency. While there are some limitations, such as limited customization and team management features, the platform's AI-powered virtual assistant, seamless integrations, and advanced reporting and analytics make it a valuable tool for businesses of all sizes. However, the platform's limited pricing options and support options may make it less accessible to some teams. ----- ### "You'll never have to answer a question twice. Use Capacity - a great AI platform" — 5.0/5 > **Jake** | *14 de noviembre de 2019* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Our team appreciates how Capacity is a more customizable chatbot with natural language processing, so you can focus on answering each question once. Many departments (Reception, Billing, Admin, Leadership, HR, Payroll) are asked multiple questions each day, so it's helpful to store, organize, and access that knowledge with Capacity. > > **Puntos en contra**: Of course, like any knowledge platform, you need to take some time for the initial set up and ongoing improvements. That applies to any AI platform or chatbot. To Capacity's credit, they continue to improve the user-interface and add new functionality both for users and admins. > > With our growth, we need partners that help us scale. Capacity is a great partner for that growth. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.cl/software/192480/capacity?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/192480/capacity) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados