--- description: ¿Qué piensan los usuarios de NeoSound? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de NeoSound gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NeoSound - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de reconocimiento de voz](/directory/30098/speech-recognition/software) > [NeoSound](/software/203882/neosound) # NeoSound Canonical: https://www.capterra.cl/software/203882/neosound > Empresa de tecnología AI que proporciona soluciones de análisis de voz para centros de llamadas​. > > Veredicto: 3 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 3 Opiniones | | Facilidad de uso | 5.0/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 5.0/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: NeoSound Intelligence - **Constitución**: 2018 ## Contexto comercial - **Precio inicial**: US$19,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, español, estonio, francés, inglés, italiano, letón, lituano, neerlandés, portugués, ruso - **Países disponibles**: Países Bajos ## Funciones - Análisis de reconocimiento de voz - Análisis de sentimientos - Búsqueda/filtro - Creación de informes/análisis - IVR - Macros personalizables - Reconocimiento de voz - Respuesta concatenada - Transcripción automática - Varios idiomas ## Opciones de asistencia - Chat ## Categoría - [Software de reconocimiento de voz](https://www.capterra.cl/directory/30098/speech-recognition/software) ## Alternativas 1. [Transkriptor](https://www.capterra.cl/software/1030033/transkriptor) — 4.7/5 (550 reviews) 2. [Sonix](https://www.capterra.cl/software/167966/sonix) — 4.8/5 (139 reviews) 3. [Exemplary AI](https://www.capterra.cl/software/1057266/exemplary-ai) — 4.7/5 (9 reviews) 4. [Txtplay](https://www.capterra.cl/software/1023923/txtplay) — 4.8/5 (13 reviews) 5. [Speechmatics](https://www.capterra.cl/software/142054/speechmatics) — 4.5/5 (2 reviews) ## Opiniones ### "Very helpful for training our agents" — 5.0/5 > **Olga** | *7 de mayo de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: NeoSound has assigned metrics to call batches including compliance ratings and quality score. This has made it very simple for us to extract relevant samples to train our agents with. We can look for calls that have a high compliance ratings and quality scores to help our agents understand the standards they need to meet, while calls with large amounts of silence or lots of emotion are calls we can use to train our agents to engage our customers better. NeoSound’s software also takes into account the intonation of the caller so we can easily identify calls with lots of emotion. > > **Puntos en contra**: There isn’t really anything that stands out as a con. The pricing is based on the amount of data processed so you don’t have to pay to add more users to the software. > > We are utilising all of our call data as a rich source of information to identify gaps and conduct training for our agents. It has been very helpful for us and we see the increase in customer satisfaction when our agents are better trained to handle calls. ----- ### "NeoSound - great time saving solution" — 5.0/5 > **Evgeniya** | *16 de mayo de 2020* | Cuidado de la salud mental | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I am using the voice -to-text recognition for transcribing audio files - super time saving. > > **Puntos en contra**: Everything I use NeoSound for is working well. The German word-to-text quality is good, punctuation is missing sometimes, but getting here. > > I see great potential for customer service to analyze and bringt the support to the next level by using NeoSound. \[SENSITIVE CONTENT HIDDEN\] was extremely responsive and helpful with the set-up. ----- ### "Excellent Product for All call centres in Europe" — 4.0/5 > **Priyesh** | *5 de mayo de 2020* | Marketing y publicidad | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Empathy and Customer sentiment is missing in European call centres, and NeoSound's product offering/solutions/sentiment analysis hits bang on that problem helping call centre managers to identify the employee and train them adequately. > > **Puntos en contra**: I think they can open their product to suit more traditional industries also, which the team is open too. > > They are solving customer satisfaction by analysing the sentiments of the call centre representative's call with their sound analytics. I think this is the future in Europe, as more things become digital, customer care will have to be good. ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/203882/neosound) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | nl | | | nl-BE | | ----- ## Datos estructurados