--- description: ¿Qué piensan los usuarios de Ombud? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Ombud gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ombud - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software para Capacitación de ventas](/directory/30798/sales-enablement/software) > [Ombud](/software/204190/ombud) # Ombud Canonical: https://www.capterra.cl/software/204190/ombud Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.cl/software/204190/ombud?page=2) > Los clientes recurren a Ombud para reducir sus esfuerzos de respuestas a RFP e InfoSec (seguridad de la información, por sus siglas en inglés) en un 60 % y triplicar sus tasas de ganancias. > > Veredicto: 16 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.9/5** | 16 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 5.0/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Ombud ## Contexto comercial - **Público objetivo**: 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Albania, Alemania, Andorra, Austria, Bielorrusia, Bosnia y Herzegovina, Bulgaria, Bélgica, Canadá, Chequia, Chipre, Ciudad del Vaticano, Croacia, Dinamarca, Eslovaquia, Eslovenia, España, Estados Unidos, Estonia, Finlandia y 35 más ## Funciones - Biblioteca de conocimientos - Biblioteca de contenidos - Búsqueda de texto completo - Control de versiones - Controles o permisos de acceso - Creación de informes y estadísticas - Edición de texto - Formateado automático - Generación de propuestas - Gestión RFP - Gestión de documentos - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de tareas - Herramientas de colaboración - Importación y exportación de datos - Modelos - Modelos personalizables - Opciones de publicación de contenidos - Registro de auditoría - Seguimiento de fechas de vencimiento - Seguimiento del avance - Third-Party Integrations ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica ## Categoría - [Software para Capacitación de ventas](https://www.capterra.cl/directory/30798/sales-enablement/software) ## Categorías relacionadas - [Software para Capacitación de ventas](https://www.capterra.cl/directory/30798/sales-enablement/software) - [Software de gestión de contenidos CMS](https://www.capterra.cl/directory/10007/content-management/software) - [Software de gestión de ofertas](https://www.capterra.cl/directory/10032/proposal-management/software) - [Software de solicitud de propuesta (RFP)](https://www.capterra.cl/directory/31555/rfp/software) ## Alternativas 1. [PandaDoc](https://www.capterra.cl/software/131735/pandadoc) — 4.5/5 (1243 reviews) 2. [QorusDocs](https://www.capterra.cl/software/126738/qorus-for-proposal-management) — 4.7/5 (91 reviews) 3. [Conga Composer](https://www.capterra.cl/software/120208/conga-document-generation) — 4.4/5 (113 reviews) 4. [XaitPorter](https://www.capterra.cl/software/76385/xaitporter) — 4.6/5 (45 reviews) 5. [Seismic](https://www.capterra.cl/software/140225/seismic) — 4.6/5 (215 reviews) ## Opiniones ### "Solid product with high-touch service" — 5.0/5 > **Grace** | *10 de noviembre de 2020* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Our users find the software easy to navigate, and the content management features are excellent. We can't imagine developing proposals without it now. > > **Puntos en contra**: The system-wide reporting dashboards leave a lot to be desired, but the library does offer some decent querying functionality. > > We originally chose Ombud because of its solid functionality, modern UI, and excellent customer service. Some other solutions caught up with Ombud and even surpassed some of their functionality during our original contract term, but we decided to renew with Ombud because no one we evaluated offered the same level of service that we need to be successful. We especially appreciate document importing service for users who don't use the product enough to learn how to perform the task themselves, and the admins love getting guidance from our customer success manager to launch the product with new teams and for new use cases. Ombud is also great about sharing roadmap updates and taking customer feedback about new features we'd like to see in the software. ----- ### "Product has streamlined our processes, but best part of Ombud is the support staff." — 5.0/5 > **Buster** | *18 de febrero de 2021* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Workflow and the ability to spread assignments and work load. Reuse of existing content with the ability to easily nominate and approve new content. Licensing model fit our business that requires multiple subject matter experts across a broad product portfolio. > > **Puntos en contra**: Ability to report on how much time in each stage in a summary report. My understanding this is road mapped. > > Excellent experience. Ombud staff is like an extension of my own. Application has more than met my needs and the bonus has be the support provided. We were new to using this type of tool having done RFPs and security questionnaires manually before adopting Ombud. Their staff walked us right through implementation and continue to provide excellent engagement day-to-day. ----- ### "Ombud easy to use" — 4.0/5 > **Chad** | *20 de mayo de 2021* | Salud, bienestar y deporte | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Ombud is easy to use and pretty intuitive. > > **Puntos en contra**: Importing/Exporting data, graphics needs to be upgraded, become more flexible to accomodate apples to apples transitions. > > Much easier to to my job with Ombud as opposed to other proposals software. ----- ### "Great solution and partner" — 5.0/5 > **Steven** | *10 de noviembre de 2020* | Transporte/transporte en camión/ferrocarril | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The simplicity combined with the range of features, particularly collaboration. > > **Puntos en contra**: I have no dislikes specific to the software. > > The overall experience, using the software in addition to the responsive and knowledgeable support, is excellent. ----- ### "Product Review from a Daily User" — 5.0/5 > **Bill** | *11 de febrero de 2021* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The ability to support parallel resource collaboration while maintaining versioning is critical and has been (for me) the \#1 feature. Assignment feature and messaging directly from a question are very helpful. Filtering questions by various criteria for ease of responding, review, and other criteria. > > **Puntos en contra**: Working in filter mode can be difficult occasionally. For example, if I'm working on Unanswered questions, and want/need to stop for some reason, Saving the question removes it from the filtered space immediately. Clearing the filter does not always bring me directly back to the question. Long RFPs can be difficult, as the screen can only show so much. I tend to scroll a lot. Not major issues, but inconvenient at times depending on SLAs. Also would like to see a way to eliminate older RFPs from the search algorithm. I understand the design premise to be that utilizing updated master content on a consistent basis will push older responses down in the response returns, but this does not work well in real life. Maintaining master content and currency is difficult in our particular environment, but I'm sure this is not a rare problem across your customer base. And people tend not to read closely every response option that is returned, especially when they are similar at a glance. That's just the way it is, and again I assume it is not unheard of across customers and industries. > > Overall I am very pleased with the product, and would not ever want to return to the old-fashioned manual methods of populating RFPs and managing versioning. Even my comments in the field directly above are relatively minor in comparison with the work of managing RFPs without a tool like this. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.cl/software/204190/ombud?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/204190/ombud) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Datos estructurados