Absorb LMS

Flexible and very complete LMS

Puntos a favor:

It stands out for its simplicity of use and its pleasant user interface. It offers great flexibility in the design of learning experiences, adapting them to the characteristics of each training process. It has an electronic signature so that participants can demonstrate that they met the requirements of their training process. Integrates seamlessly with any eLearning content library.

Contras:

I consider that this is a platform with a lot of potential, the only thing that I think can be improved is to simplify some processes to make the configuration easier.

Easy to use LMS platform with the right amount of features for our needs

Comentarios: We were looking for an LMS platform for internal training that could be expanded to customer training afterwards. The sales engagement with Absorb LMS has been a great experience, providing us with the tools and knowledge to properly evaluate the platform (including a trial portal which we could test with our own content). Onboarding was well structured, with a clear plan of tasks to accomplish both on our side and on the vendor side. Absorb provides a series of well-made self-training modules to go through, which complemented the training provided by the implementation project manager. Compared to other LMS, the platform itself is easy to use while providing a good breadth of features for our use. It's a mature product, with a solid backend. We did not experience any performance issues or security concerns. Look and feel customization is relatively basic. The interface is also quite rigid: for example, thumbnails or banners must have precise dimensions, otherwise images are stretched. Because of that it requires a lot of efforts, trials and errors, if you want to have a visual experience distinct from the Absorb default. The main shortcoming we experienced is that some common workflows could be streamlined. They can involve a lot of clicks, which is irritating when you're repeating the same workflow several times in a row. Keyboard shortcuts could be introduced to facilitate some operations, which would alleviate this.

Puntos a favor:

Easy to use Solid onboarding training for admins Provides content hosting Supports SCORM and xAPI (Tin Can) Supports Instructor Led Classes Zoom integration BambooHR integration Salesforce integration Overall mature platform Great customer support

Contras:

Look and feel customization lacks flexibility Some workflows could be streamlined, especially for course management No actual course authoring functionality: users need to import learning objects created with external tools, such as 3rd party eLearning authoring tools. This is fine for our needs, but it would add flexibility if there was at least some content authoring functionalities.

Alternativas consideradas: Skillsoft, Cornerstone LMS y Litmos

Razones para cambiar a Absorb LMS: The intersection of ease of use, features, customer service and costs of Absorb was superior to all other alternatives we considered. Some were superior in terms features but were too expensive for our needs. Some were less expensive but the customer service was a concern. Some were not as user-friendly. It all came down to that equation: ease of use + features + services + costs. Absorb LMS hit the sweet spot for us.

Effortless Success

Comentarios: We have had an absolutely wonderful experience with Absorb thus far. There were a few temporary hiccups along the way with our account manager. This has all been fixed since. The absolute best part of the experience besides the software is our Client Success Manager, Taylor. I do not know if we could have stayed with Absorb as long as we have without him. He is the ultimate reason we have chosen to stay so long.

Puntos a favor:

There are so many great things I can say about Absorb. The absolute best feature of the software itself is the individuality it allows us to create for users. We have some standard courses that clients are interested in, however, the biggest pull is allowing us to make the experience feel custom to them. Our customers can easily navigate their own portals effortlessly. Customizing the templates and organization of courses is the personal touch that makes this software so great.

Contras:

There are a few key features that I have noticed are not a part of Absorb software that could really be useful. The templates and options on how it is set up are pretty standard, however, certain options such as the calendar for example. Our clients love the calendar. However, you cannot really edit the calendar for full customization. I think if all of the template options had more range in customization it would be a bit better.

Great Software, Suffers terribly from its customer service.

Comentarios: I rushed into this purchase a little and didnt investigate the level of support that would be offered. In hindsight this would have been a game changer for me as I would have went elsewhere.
The software is good, though it doesnt manage blended learning easily which is frustrating.
Customer Support is absolutely non existent.

Puntos a favor:

Good User Interface, Good Course Management. Good sync with BambooHR on most things. Good Learner interface. Good Customisation options.

Contras:

Difficult to manage blended learning. Some factors in course management could use improvements. (Managing assessments) Cannot see how many absences from courses that users have. Some issues with how it syncs with Bamboo(overwriting course information) Customer Support is non existent. 10+ days to resolve any issues. Most issues I have to try and resolve myself by resetting and that causes me other issue. Can sometimes be 'buggy' and will introduce random bugs which can be time consuming to fix and result in me resetting the system sync.

Best training and onboarding

Puntos a favor:

The main thing for me was the onboarding process with [SENSITIVE CONTENT] was fantastic. She was patient and understanding of my crazy schedule. She hit all the key points that were important to me with a new program. Also, the ability for the employees to choose their own ongoing trainings was very important.

Contras:

Cost is quite high in my opinion. I will not be using the entire program but have to pay for modules that I will not use.