Track-It!

Track-It!

Por BMC Software

¿Quién usa Track-It!?

Solución de help desk y gestión de activos de TI para todas las empresas, con funciones como creación de casos de atención al cliente, envío de correo electrónico automatizado, priorización, notificaciones/derivaciones, creación de informes y más.

¿Qué es Track-It!?

Sistema de help desk y gestión de activos de TI totalmente integrado, diseñado para las pequeñas y medianas empresas, con el objetivo de ser asequible, fácil de instalar y configurar y fácil de usar. Track-It! incluye módulos de help desk, gestión de activos, gestión del cambio, compras, autoservicio, paneles, informes, SLA (acuerdos de nivel de servicio, por sus siglas en inglés) y reglas comerciales, entre otros.

Información sobre Track-It!

BMC Software

http://www.bmc.com

Fundada en 1980

Resumen de precios de Track-It!

Track-It! no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Track-It! está disponible a partir de US$995,00/una vez.

Precio inicial

US$995,00/una vez

Versión gratuita

No

Prueba gratis

Implementación

En la nube, SaaS, web

Instalado: Windows

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En persona

En directo en línea

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de Track-It!

Software de help desk
Alertas y alzada
Almacenamiento de documentos
Chat en tiempo real
Comunicación multicanal
Creación de marca personalizable
Enrutamiento automatizado
Gestión de SLA (Service Level Agreement)
Gestión de la base de conocimiento
Gestión de recursos informáticos
Gestión de tickets
Integración de correo electrónico
Portal de autoservicio
Seguimiento de interacciones
Supervisión de redes
Acceso móvil
Base de conocimientos
Configuration Management Database (CMDB)
Control remoto
Gestión de SLA
Gestión de adquisiciones
Gestión de incidentes
Gestión de recursos informáticos
Gestión del cambio
Portal de autoservicio

Reseñas de Track-It!

Mostrando 5 de 68 reseñas

En general
4,1/5
Facilidad de uso
4,1/5
Atención al cliente
4,2/5
Funcionalidades
3,9/5
Relación calidad-precio
4/5
Miguel N.
Information Technology Project Manager & Quality Assurance
13-50 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 21-02-2018

"Solid option for companies seeking a home grown solution !"

Comentarios: Control of all my IT department, Assets, ticketing, workload, licences, puchases and knowledge base!

Puntos a favor: This is a product that will satisfy your needs, but you have to configure it to do so, all the modules are based and linked among them so this will be a easy to use tool!

Contras: there's no service Catalog, but you can cuastomize one in the categorization and schedule module!, I also think that the module regarding to Training could be a bit more rich in terms of having the course materials in there.

  • Fuente de la reseña 
  • Publicado el 21-02-2018
Richard R.
Customer Sales Manager
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    Sin valoración
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Publicado el 23-01-2015

"The Price Vs Functionality ratio still separates Track-It! from the rest of the SMBs solutions"

Comentarios: To summarise; if you are on limited budget but looking for a feature rich product that is going to transform your IT Maturity from chaotic & reactive to proactive, then look no further than Track-It!
I've been associated with Track-It! for over 15 years since version 2. I was part of a small team in the UK that grew the business Track-It! in the UK, using - of course - Track-It!
The pros about Track-It! is that it is a product that is pretty much out of the box, easy to install & configure, with a getting started guide that is prescriptive & can get you up & running in days as oppose to weeks & months. Ultimately when managing a small help desk, you want to know what you are supporting, who is using what you are supporting & then having the ability to communicate with your end users via a number of methods. The when managing the ticket, the ability to categorise, prioritise, assign, notify & escalate. Track-It! allows you to do this all this. Change Requests, Purchasing, Software Licencing & naturally strong reporting capabilities. Track-It! really does have a lot to offer.
From the founding company Blue Ocean Software to BMC Software, the product team is still pretty much in place & very customer centric utilising the in-built communities & customer led feature requests to further develop the product. The model has not really changed since day one that you are able to download a fully functional 30 day demo to evaluate. Trust Track-It! has been a brand backed by it's delivery & it's no surprise that at over 50,000 customers it is the world's most widely installed helpdesk system.
So if you are looking for an integrated help desk & asset management solution, then definitely consider Track-It!
Where Track-It! will be limited is if you are looking for a flexible, fully customisable solution. If this is what you are looking for, then Track-It! is not the right product & BMC offer products such as Remedyforce, FootPrints, Remedy & Remedy onDemand to cater for this requirement.
InfraVision are an elite BMC partner & have witnessed over the last 18 months a significant growth in Track-It! with the UK & Irish markets, which would suggest that companies are looking for simple, out of the box solutions & not implement process for process sake!
We are more than happy to back our words of this review & prior to evaluating, if you would like to receive a Track-It! overview to enhance your evaluation experience, then contact us at [email protected]

  • Fuente de la reseña 
  • Publicado el 23-01-2015
Paul G.
VP of IT
Hostelería, 1001-5000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    3/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    3/5
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    5/10
  • Fuente de la reseña 
  • Publicado el 12-02-2018

"TrackIT is an average product that has not changed much in 10 years"

Puntos a favor: The locally installed sql database is handy for customizations and integrations. Trackit allows for nested work orders, which I've noticed several other products do not have this feature...

Contras: Lets be clear - Trackit is late 90s early 2000s style thick client app. The web client design is very similar to the thick client. Very little thought put into software quality attributes such as speed or usability. The asset inventory client is bug ridden. We could never get the service to inventory the last 15-20% of computer assets. The server side inventory service would routinely crash as well. The limits on custom work order fields were a problem. The global search across work orders is slow (several minutes) and routinely never returns results. Robust search capability is critical in my opinion. Trackit support has somehow convinced itself this is an unsolvable problem. Overall, it is apparent that BMC dev team is focused elsewhere.

  • Fuente de la reseña 
  • Publicado el 12-02-2018
Italo P.
Supervisor
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 22-03-2018

"I have worked for more than 4 years with the application and it is very useful to classify incidents"

Comentarios: Good control of the Helpdesk department management and reporting

Puntos a favor: The knowledge database is very broad, it is very good to classify types of incidents and to measure the productivity of the work team.
Its cost is not very high

Contras: Apparently there is no version for Android or IOS, sometimes I think the application is a bit slow and the design is a little outdated.

  • Fuente de la reseña 
  • Publicado el 22-03-2018
Amanda W.
Applications Analyst
Hospital y atención sanitaria, 1001-5000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 27-02-2020

"Track-It Helps Me Stay Organized"

Comentarios: Our experience has been great! Helps delegate and track issues in an easy way.

Puntos a favor: Track-It Helps Me Stay Organized. I love being able to see all my assigned tickets in one spot and see the updates to the issues. The e-mail notifications are useful, too!

Contras: I don't really have any complaints about the software. We uses it daily and will continue to do so.

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 27-02-2020