--- description: ¿Qué piensan los usuarios de Kayako? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Kayako gracias a Capterra Chile. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kayako - Opiniones, precios y características - Capterra Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [Kayako](/software/80775/kayako) # Kayako Canonical: https://www.capterra.cl/software/80775/kayako Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.cl/software/80775/kayako?page=2) > Kayako es un chat en vivo directo que te conecta rápidamente con atención al cliente en dispositivos y plataformas. > > Veredicto: 176 usuarios lo han valorado con **4.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Kayako? Las organizaciones de todos los tipos y tamaños, desde la microempresa a la empresa, confían en Kayako para potenciar la atención al cliente. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.0/5** | 176 Opiniones | | Facilidad de uso | 3.9/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.8/5 | Basado en las opiniones generales | | Funciones | 3.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Aurea - **Constitución**: 2001 ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, italiano, neerlandés, portugués - **Países disponibles**: Alemania, Australia, Canadá, China, Estados Unidos, India, Japón, Reino Unido ## Funciones - Acceso móvil - Alerts/Escalation - Auditoría de problemas - Autoresponders - Base de datos de clientes - CRM - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat y mensajería - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Encuestas y comentarios - Enrutamiento automatizado - Formulario sin conexión - Gestión de SLA (Service Level Agreement) - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de comentarios - Gestión de configuración - Gestión de contratos o licencias - Gestión de correo electrónico - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de tickets de soporte - Herramientas de colaboración - Panel de comunicaciones - Portal de autoservicio - Seguimiento de activos - Third-Party Integrations - Visualización de datos ## Integraciones (en total: 65) - 123FormBuilder - ActiveCampaign - Adobe Commerce - Alchemer - Basecamp - BigCommerce - Campaign Monitor by Marigold - Chargebee - Constant Contact - Dropbox Business - Drupal - Eventbrite - FreshBooks - Geckoboard - GetResponse … y 50 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de help desk](https://www.capterra.cl/directory/30008/help-desk/software) ## Categorías relacionadas - [Software de help desk](https://www.capterra.cl/directory/30008/help-desk/software) - [Software de servicio al cliente](https://www.capterra.cl/directory/22/customer-service/software) - [Herramientas de seguimiento de problemas](https://www.capterra.cl/directory/30675/issue-tracking/software) - [Software de chat en directo](https://www.capterra.cl/directory/30797/live-chat/software) - [Software de soporte al cliente](https://www.capterra.cl/directory/32315/customer-support/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.capterra.cl/software/61368/salesforce) — 4.4/5 (18773 reviews) 2. [Zendesk Suite](https://www.capterra.cl/software/164283/zendesk) — 4.4/5 (4077 reviews) 3. [LiveChat](https://www.capterra.cl/software/62194/livechat) — 4.6/5 (1719 reviews) 4. [LiveAgent](https://www.capterra.cl/software/102188/liveagent) — 4.7/5 (1760 reviews) 5. [Freshdesk](https://www.capterra.cl/software/124981/freshdesk) — 4.5/5 (3412 reviews) ## Opiniones ### "Simple Customer Support Management" — 5.0/5 > **Ava** | *8 de octubre de 2024* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I was able to resolve a customer issue quickly by tracking their ticket and providing a solution, all in one platform. > > **Puntos en contra**: When I tried to find a specific report, the cluttered interface made it hard to locate the feature. > > Kayako is helpful for managing customer support efficiently, but the interface could be more user-friendly. It’s great for solving issues but navigating it can sometimes be a challenge. ----- ### "Kayako AI agent was a game-changer. Better than our human agents" — 5.0/5 > **Uba** | *15 de abril de 2026* | Marketing y publicidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: What made Kayako click for our team was the way the AI agent Kay gets introduced. Kay doesn't get switched on as an autonomous agent on day one. It drafts replies and puts them in front of your agents first. They read, adjust if needed, send. For about two weeks that's all it is, a drafting assistant. Then you start noticing the drafts need less and less adjustment. At some point your agents are just clicking send. That's when we started turning on autonomous handling, category by category. Billing questions first, account management second, the standard FAQ questions last. Three weeks or so before the team stopped hovering. > > **Puntos en contra**: They don't really have any great options for voice. It wasn't a deal breaker, but it would have been nice. I had to use a workaround. ----- ### "Kayako - It filled a need, but was replaced" — 3.0/5 > **Barbara** | *27 de junio de 2022* | Educación superior | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: Kayako handles general ticketing and routing reasonably well. It also provides a good self-service portal for end-users. > > **Puntos en contra**: The complexities of building usable reports made the reporting part of the system unusable. Although the system was overall a decent system, we found that the costs and lack of support from the company were the biggest reasons we stopped working with Kayako. > > Kayako served it's purpose for several years and did a good job overall. ----- ### "A KB that is actually helpful" — 4.0/5 > **David** | *21 de abril de 2026* | Telecomunicaciones | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The piece I didn't expect to love is the knowledge base that Kay (the AI agent built into Kayako) generates on its own. Any time a ticket gets kicked over to a human because Kay couldn't resolve it, Kay watches how the human handled it and drafts a KB article from that interaction. You approve or tweak the draft, publish it, and Kay handles that ticket type unassisted from then on. Nobody on my team sat down to write articles. Six weeks in we had around 30 new ones in our help centre that the system had effectively written for us, and our resolution rate kept inching up because every gap in Kay's knowledge was getting patched automatically. > > **Puntos en contra**: Analytics is the weak spot. Two of my agents hit a wall trying to pull a fairly standard report and I ended up opening a support ticket just to get the steps. The data is all there, it's just buried under menus that aren't laid out intuitively. The reporting side of the product needs the same thoughtful UX work that the rest of it has had. > > Day to day, Kay handles the top of the funnel so cleanly that my team barely touches password resets, account questions, or the usual repetitive stuff any more. What surprised me was how much of it happens quietly in the background: ticket routing, KB drafting, first-pass resolutions. I check in on it rather than babysit it. The team now spends their time on the complex issues that actually need judgement, which is what I wanted a support tool to enable in the first place. A few months in, the thing I keep coming back to is that the product gets better every week without us doing anything. ----- ### "Review for KAYAKO, the best ticket management software." — 5.0/5 > **KENNETH** | *23 de enero de 2025* | Materiales de construcción | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Ability to see assigned tickets and the ones in your queue. They also have a simple and effective internal tickets management system. > > **Puntos en contra**: The unusual price increases the and the inability to auto refresh. > > Its the best tickets management software so far because it gets the job done so effectively and efficiently that there is mostly little left for me to do. ----- Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.cl/software/80775/kayako?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.cl/software/80775/kayako) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados