AppFolio Property Manager

Highly Recommended - Much better than our previous software

Comentarios: Overall I am very happy with our decision to switch to AppFolio. The awesome features and integrations are a really nice added plus as well. I would highly recommend to anyone considering making a change.

Puntos a favor:

The overall user experience is really simple. Pretty intuitive with some accessibility forgiveness for less technical users. The mobile app is also a really awesome feature that works really well.

Contras:

Our company is relatively new to using AppFolio, so it's hard to be 100% sure if some of the frustrations are just inexperience at this point. I would say that I thought the onboarding process was really clean and mapped out for the customer. After the conversion the process is a little lacking. Every staff member we've interacted with has been amazing, but the first 30 days of use really could use some additional support. We did have a data hang up which could have played a part in, what feels, like not enough support for those first 30 days but I still think it would be nice to have the ability to access additional support.

It’s Effective and Efficient

Comentarios: I love it! I prefer it over Yardi! It can be used as an accounting program, property mgr program, marketing program, affordable housing certification/ recertification. Communication with residents and leads.

Puntos a favor:

Being able to market specific units by adding videos/ photos and an auto generated marketing description based on tags added to each individual unit based on its own unique floorplan

Contras:

Sometimes different financial reports do not speak to each other so one report can be misleading from the other

Don't get involved with Appfolio

Comentarios: I should start by saying the product is great. It's robust, it's comprehensive, and once you get the hang of it, it's pretty easy to use. But if you have a choice, don't get into bed with these guys. The customer support is beyond bad...good luck getting anyone on the phone. They recently switched to some sort of AI for customer support--and I didn't think it was possible to get worse--but I have given up on ever getting their help in solving any issues. I have to figure it out myself or find a work-around. And during all that time, their prices have gone up. Apparently, the only thing they care about is profits...because as their prices have gone up, the quality of their service has decreased. We now average more than $2,000/per month in charges and fees to them. But, like a divorce, leaving them is going to be expensive and messy. I'm going to retire in about 4 years...so I think I'm just going to suck it up and stick with them. But listen to me boys and girls: don't make the same mistake I made. Don't get involved with them.

Puntos a favor:

It's useful and is pact with all of the bells and whistles

Contras:

Just about every part of the user experience makes me wish we had never switched to Appfolio. Their customer service is so bad, it's legendary. They are the poster child for American corporate greed.

Partner Service

Comentarios: We've used it for 13 years and feel that AF is a partner.

Puntos a favor:

Ease of use for the property manager, owners, and tenants.

Contras:

No API integration. Customer support has been weak, but improving.

Need to take a course to use the program

Comentarios: In general, a manual would be helpful, or a FAQ sheet. Wonderful customer support and help with any errors and questions, but it still took a long time to get used to all the information. In the end, the [sensitive content hidden]sold the property.

Puntos a favor:

The financial part was amazing if you put the numbers in the right area.

Contras:

I needed extra training to get everything up and running. There were two of us trying to learn how to work the program. We lost time in managing our other 93 doors trying to learn this system for managing 250 doors of private student housing for The University of Arizona.

AppFolio is the Apple of Prop Management Software

Comentarios: In general this is the best property management software on the market if you have a portfolio of 100 to about 1500 homes. Any smaller than that there might be simpler solutions that you could use in any larger than that you might need some customization that could be a little bit tricky to do an app folio. Before that midsize property manager this is the perfect product to really streamline your systems and give your residence and owners a great experience.

Puntos a favor:

AppFolio simply works. Or should I say that it works simply. Whenever you're purchasing software the folks that are in charge of selling it will always tell you all the things that it can do. If I lined up at folio side by side next to various other property management software that I've used they all would check the boxes of doing all the things that you need them to do. However from using many of the different providers and have folio I can tell you that when our team turned on that folio it was far less training because everything just simply made sense. The screens look nice the reports made sense the dashboards made sense the flows were simple and easy to understand. It's very difficult to understand this type of nuance when buying software so I can only tell you that our experience was extremely smooth and running this especially when compared to using the competitors that we had done previously.

Contras:

Personally I find some of the accounting functionality to be a little bit challenging but that could be simply a part of me not being an accountant.

Property Management with AppFolio

Comentarios: Overall, I love AppFolio. The system is clear, clean, and easy to follow and learn. A lot of the fields are self-explanatory and the help button is just a click away and the team with AppFolio does a good job with I ask for help. The explanations are clear, concise, easy to follow, and make sense. In the past 15 years, I have used many different software systems to track property management. AppFolio has been the easiest to navigate to get me the information I need and easy to use to manage all my properties.

Puntos a favor:

AppFolio allows me to access my tenants and their information with a click of a button. It keeps all data about my tenant at my fingertips and also allows them to know what is going on with their lease, rent amounts, work orders, and other tasks they or I need to complete to keep our relationship working the best.

Contras:

I wish that the tenant's application would stay with the tenant as the entire process progresses. When a person no longer is an applicant, but becomes a tenant and moves in, that application is stored elsewhere in the system. It would be more helpful to have the application stay with that new move-in. The application is always needed for legal issues. The system makes it easy to find but it seems it would be better served to stay within the entire process of the new move-in.

Great for your property management office

Puntos a favor:

Easy to read landlord statements, able to accept electronic payments, and vendor management as well as processing work orders.

Contras:

No complaints, my landlords preferred this software over our original one.

Great and still learning!

Comentarios: With anything new, it takes time to learn it. There are many great options inside of Appfolio that makes it the software to use. Appfolio is always trying to improve and do more to make work easier.

Puntos a favor:

Love having one platform for all things property management! Owners, tenants and vendors all using the same software!

Contras:

I don't particularly care for the chat option of customer service. It is not as personal.

Started put ok until they started adding fees

Puntos a favor:

Like the website they built for us that integrates with the software.

Contras:

Software is ok but very unhappy with their business practices so far. We switched around 1000 units to them a year ago. One of the selling points for us was that they promised no charge to our tenants for ACH payments. We even signed a 2 year contract to "lock in" our price. Not even a year into that contract we were told that we can either begin paying $1 per unit per month to continue to offer our tenants free ACH or pass it on to them to pay a fee every time they pay online. We have made complaints and even had our lawyer contact them and all they have responded is that they will run it up the flag pole. We are definitely looking at switching companies as soon as we find the right fit.

Appfolio is great! But on the pricey side

Comentarios: I still compare my new property management software that we use to Appfolio. There are things I miss about it, but both have their pros and cons. However, with competitors offering equivalent software functionality while also being cheaper, we ultimately chose to switch to a different company for our property management software needs.

Puntos a favor:

Appfolio is ubiquitous and versatile in its uses, and its design is easy to figure out and navigate. I most frequently used it for keeping track of rent payments, communications with tenants, track/generate/sign leases, and for tenants to use its tenant portal. We liked that tenants were able to pay their rent at 7-11. Surprisingly, a high percentage of tenants opted to do this as opposed to setting up payments via credit card on their tenant portal. The software itself ran smoothly, had no shortages or timeouts in the 6 years we used it, and didn't take up a lot of memory to run on our computers. We liked the phone app as well.

Contras:

The company I worked for did not use the banking and accounting elements of the software to their full potential, due difficulties with the owners using Plaid via Appfolio to connect to their bank accounts, as well as privacy concerns with other owners who used the software as well. This made accounting/reconciliation difficult. The cost of the software is what ultimately lead us to decide to go with a different property management software. We could get all the same functionalities except two , plus more privacy, for 2/3 of the cost with a different property management software. One thing we really like about our new software that Appfolio doesn't have is the ability to sign documents besides the lease within a Docusign subplatform within the software, which is a feature we really like and will use extensively in our new property management software.

User friendly, efficient

Comentarios: It is easy to use, easy to navigate, and I like the app feature on my phone to use while I'm out on the property. This makes building work orders easy and can be completed with photos for staff.

Puntos a favor:

Daily functions as a property manager with placing work orders, entering rent checks, lease renewals and sending tenant online forms to electronically to sign. All of these tasks save time & are efficient being available as online options. This even is convenient for prospective tenants coming from out of state.

Contras:

The unit transfer functions could be more seamless. When a resident is moving apartments within the property, the charges and credits/payments often have to be carefully reviewed when completing a transfer to make sure the new unit's tenant ledger is correct.

Easy to use, very professional

Comentarios: I think this software is very good at keeping everything in order as they are received and they usually download in the correct format. I haven't used any other software and I don't plan on changing now

Puntos a favor:

I enjoy that appfolio puts the applications all in one spot with the order that they came in. It is very easy to use and locate the applications.

Contras:

Occasionally the applications download and the full application does show up, so you have to go to a different section and get the application info that is all in different spots.

AppFolio Property Menager life changing

Comentarios: Overall, my experience with AppFolio Property Manager has been largely positive. The software has proven to be a valuable asset in streamlining my property management processes and improving overall efficiency

Puntos a favor:

User-Friendly Interface,Comprehensive Property Management Tools: AppFolio offers a wide range of tools and functionalities that cover every aspect of property management

Contras:

while AppFolio Property Manager offers many benefits and features, it's essential for potential users to consider these drawbacks and evaluate whether they align with their specific needs and preferences

Comprehensive Solution for Modern Property Management

Comentarios: Overall, AppFolio is well-suited for medium to large property management companies handling residential, commercial, or mixed portfolios. It offers a robust, all-in-one solution that can significantly streamline operations, though it may be overkill for small-scale landlords.

Puntos a favor:

Modern, user-friendly interface Mobile app for on-the-go management Comprehensive feature set Strong customer support Regular updates and improvements

Contras:

Can be expensive for smaller portfolios Some advanced features have additional costs May be overly complex for very small landlords Limited customization options

Forced to Use

Puntos a favor:

Appfolio gets the nuts and bolts of property management correct - lease management, accounting, rent tracking, tenant portal, etc. You name it, Appfolio probably does it.

Contras:

Appfolio is terrible at integrating with other software, it tries to be a one stop shop and honestly fails at doing so. Also, it's reporting is not as robust as it should be for attempting to be a one stop shop.

I have seen better

Puntos a favor:

I have used Appfolio in my previous employment and I was not very impressed. Using numerous other property management software, this was my lease favorite. It doesn't offer a lot of resources like Entrata does. I understand smaller companies tend to use Appfolio, and I believe it is due to cost.

Contras:

prospect management, moving residents in, accounting, etc.

Is anyone home

Comentarios: Horrible customer support. Hostile to the point to getting a "the contract says" and when we review the contract it does not in fact say that.

Puntos a favor:

Property Management is good, but not great

Contras:

There is absolutely no customer support beyond "watch the video" That being said, there are very good videos at the most basic level so you can get up and running quickly. But if you want to be a master its on you, crickets when you reach out to muliple customer support people.

Complete property management software

Puntos a favor:

The interface and mobile app. Very straight forward menus and navigation.

Contras:

The company provides little insight into the software, leaves it to the property managers to expedite and handle.

Great way to get payments submitted online

Comentarios: It is used as a communication tool with tenants. I use it all the time to make payments. It works great.

Puntos a favor:

We are able to pay rent with a click of a button.

Contras:

The initial set up. It took some time but once you get you will be fine.

Great Property Manager

Puntos a favor:

AppFolio is a great property management software, making it easy to use. The support team is also very helpful and quick to respond.

Contras:

It is very limited on design and customization capabilities.

They are making new bad decisions. Customer support is going downhill for 3 years. ACH charge, BAD

Comentarios: Good at first but now we are considering alternatives

Puntos a favor:

No it was difficult. We don't look forward to doing it again

Contras:

When they started they built and improved. Lately they have stopped improvements and have destroyed valuable functions

AppFolio

Comentarios: Over all my experience with appfolio was good. I was able to track all AP, AR, work orders, communication with residents.

Puntos a favor:

I was able to message our tenants as needed

Contras:

Training was not provided but this was on the management side not appfolio side

AppFolio Property Manager Honest Review

Comentarios: I have a very long experience with Appfolio. Due to how simple it is to use, I would suggest it.I adore it. My time is saved by the Appfolio program for all aspects of property management tasks.Everyone should at least give it a shot before choosing another piece of software, in my opinion.

Puntos a favor:

It has a ton of wonderful features, and I adore how everything is interconnected.I enjoy many parts, such as listing rentals and interviewing candidates.We can work from any location and be just as effective as we were in the office.Customer service has been outstandingly helpful and responsive.For you, this curriculum is excellent. Use of the tutorials is quite simple.I adore how Appfolio has supported us transition to conducting business online.

Contras:

This item is incredibly helpful. I can't think of a reason why I don't like the product, but I dislike how you can't configure each user separately. Information that ought to be private is too frequently accessible to employees.There is also a requirement to enhance inspection template designs.

Portal use

Puntos a favor:

The ease of using this is great. If they find a better way of charging what they do to use it would be even better

Contras:

The charging of using it is nuts. When you pay what you do now for rent